Give me an example of a time you had to make an important decision. How did you make the decision?
My sophomore year was about to begin, and I had to decide on a major. I could not waste any more credits figuring out what I was interested in. I took some personality and career assessments to get a better handle on my interests, skills, and values. I talked to faculty in several departments to decide which faculty members I was most comfortable with. I studied the course offerings to see which courses appealed to me the most. I decided on communications studies and feel it is the best decision I ever could have made.
Describe a specific problem you solved for your employer or professor.
When I was working as a receptionist at an apartment complex, a tenant argued that he had turned in his rent payment the day it was due. He stated that he had slipped it under the door because our office was closed for the day. I decided to consult my manager because I realized that maybe the office needed a sign that stated that we did not accept rent money that is slipped under the door. My boss agreed, and we posted the sign. We never again had a problem with tenants who claimed they’d paid their rent that way.
Describe a time when you got co-workers who dislike each other to work together. How did you accomplish this? What was the outcome?
When I worked for a law firm, my co-workers and I had a huge mailing to complete. We had the choice of working more efficiently as a team or working individually in a much more time-consuming manner. My two co-workers did not care for each other, and they wanted to complete the mail-out on an individual level. When I presented them with the evidence that we would finish at least an hour earlier by working together, they decided that working together was the right path to take. As a result, we finished the mail-out in a short period of time and could work on other tasks that day.