Give an example of when you had to work with someone who was difficult to get along with.
As a Resident Advisor, I had another RA who often sought me as a person to confide her complaints to and shared quite a bit of information about activities she’d engaged in that violated the rules. Although I did not mind being a resource for this person, I knew that I could not compromise my integrity or her residents’ safety. Although she became very outraged and angry with me, I talked to her about the situation and told her that I would have to tell my supervisor. She eventually understood my responsibility and why I had to come forward with information. She knew that what she had done was against the rules but never realized before I talked to her that she had jeopardized her residents’ safety.
Give me a specific example of something you did that helped build enthusiasm in others
I really enjoy drumming up enthusiasm and assisting others in achieving their goals, whether it’s getting involved in an organization as a volunteer which has frequently provided me with employment or whether it’s through specific event-planning and fundraising to meet budgetary needs. I also excel at working within a team either as an integral key player or as a leader. I generated enthusiasm for a public-TV auction, where it was becoming harder and harder to get volunteers to make the donation solicitation calls. In my previous PBS auction experience and through learning at conferences, I knew that having three paid part-time telemarketers would not only allow for continuous and accurate communications with a donor, but also the caller had some ownership of the relationship “ and more enthusiasm about donating. My superiors were resistant to the idea, but I built enthusiasm by showing them success stories from other stations. They eventually bought the idea, and once we had the telemarketers in place, it was easy to generate enthusiasm in additional volunteers when we needed them.
Tell me about a difficult situation when it was desirable for you to keep a positive attitude. What did you do?
While directing a play, I was faced with numerous problems. The sets were not coming together; the performers were fighting and not working hard; the technical aspects of the play were far from complete; and in general it was a mess. I was also the stage manager, which means that I tell people when to go on stage and tell the crew when to bring pieces of the set on stage. So I organized everything and told people to do specific jobs and asked them in a firm yet positive manner. People began to have fun, and the production went on extremely well. All performances sold out. The play was regarded as one of the smoothest shows produced by the group.
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