Arriving at the language school I was attending in Costa Rica in the middle of the night with very minimal Spanish-language skills, I found my way to a very small town with no street addresses or names and found my temporary residence. I was scared, but I handled the situation very well, very calmly. In very stressful situations, I am always the one in the group to stay calm and focused. My friends, family, and professors have always said that I am an oasis of calm in a storm.
How have you used communication skills to manage employees?
I inherited a long-term poor performing sales rep who would not follow through on the plan of action we discussed during our field ride-along. He was also a poor listener who would always try to turn situations around and blame others for his failures. I found that communicating with him in writing left the ball in his court, and he could refer back to my written communications when needed. Putting things in writing also left a paper trail to show the rep’s progress. The experience taught me that you have to treat each rep individually and find out the best way to communicate with each.
I had a very difficult employee who constantly challenged my authority. I took the time to understand this employee in meetings, as well as by gathering information from clients and coworkers. I conducted regular meetings with her and brought to her attention some of her greatest strengths and my expectations. I opened the lines of communication with this employee and found that her greatest strength was to help people. I accepted her for her uniqueness and constantly praised her for her great accomplishments. I brought to her attention areas she needed to improve. In the end, it’s a great success story. She has earned my trust, and I trust her ability to represent the organization in a very professional manner. She now takes the lead in team meetings and helps others see their full potential. She is now one of our best team players.
Career Journal for Job-Seekers Considering Graduate School Graduate School Module 11: This Journey Ends; the Wrap-Up This assignment closes down this portion of your career journaling. While this is a…