SIA: Situation, Impact, Analysis
Situation: Before I started in my most recent position, the city was paying a block premium rate to keep insurance companies in the black. When I came on board, I sought and demanded a full eligibility audit on enrollment figures.
Impact: This sole action generated immediate cost savings in the hundreds of thousands of dollars. I received public recognition for this action by the mayor and before the city council. I also discovered that other standard cost-containment strategies were never incorporated into benefit plans, which always made the city the primary carrier. I introduced a policy that eliminated this practice, which also positively impacted the city’s benefit cost outlays.
Analysis: Having gotten these costs under control, I could focus on optimizing benefits packages for city employees.
SMART: Situation and More, Action, Results, Tie-in
Situation and More: When I worked as a data-entry examiner in health-insurance claims, I was measured on two metrics, production and quality. My production was excellent; I keyed as much as 180 percent above expectations. However, my quality, as measured by keystroke error was always dipping below the 98.5 percent level of acceptance, and I was not satisfied with that performance.
Action: I started to look for ways to work smarter. I learned to develop the habit of copying and pasting quickly. I developed macros and hot keys for repetitive keystrokes, and I trained myself to slow down when I started keying complicated information such as letter and number combinations.
Result: As a result of these improvements, my manager and I both observed a steady increase in my quality; I began to hit 100 percent every month.
Tie-in (which SMART originator Susan Britton Whitcomb describes as a theme or pattern that can link to key components the employer seeks, as well as communicate enthusiasm or job knowledge): This result set a pattern for my career in which I never had to settle for less than exceptional performance because I knew I could always find ways to improve.
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A book for assisting high-level professionals, revealing what employers really want and expect to see in executive candidate interview behavior and content. by Quintessential Careers Associate Publisher and career expert…
Here are 20 behavioral job interview questions. Practice answering these questions — and get sample excellent responses for each one — by going to our College Student Behavioral Interview Practice…