Let’s first look at one of the most commonly cited and basic formulas, STAR:
STAR Interviewing Response Technique for Success in Behavioral Job Interviews
| Situation or
|Describe the situation that you were in or the task that you needed to accomplish. You must describe a specific event or situation, not a generalized description of what you have done in the past. Be sure to give enough detail for the interviewer to understand. This situation can be from a previous job, from a volunteer experience, or any relevant event.|
|Action you took||Describe the action you took and be sure to keep the focus on you. Even if you are discussing a group project or effort, describe what you did — not the efforts of the team. Don’t tell what you might do, tell what you did.|
|Results you achieved||What happened? How did the event end? What did you accomplish? What did you learn?|
Example STAR story
Situation: Our company had just won a major outsourcing contract, resulting in spinning off 2,600 employees into a subsidiary within the parent organization.
Task: The company needed to develop an entire set of HR processes for this new subsidiary.
Action: I identified and developed all the processes, and then I created a resource intranet site containing powerful text and visuals illustrating the final version of all processes. I used the intranet site as the basis of a comprehensive training program for the spin-off company’s HR team.
Result: The site became an ongoing reference tool to use long after the training. Having a documented process has been a valuable tool for the HR team. Corporate auditors can clearly see that we have defined and followed our processes.