The Business Plan takes a dramatic turn with this and the last section, going from a strategic and planning tone to one of specifics of how all aspects of the business will be managed.
Operations deals with how inputs are used/manipulated to become outputs.
This section of the plan could include sections on these topics:
- Business location/facilities
- Permits and licenses
- Operating facilities and equipment
- Production and operating procedures
- Purchasing procedures
- Inventory management procedures
- Quality control procedures
- Customer service procedures
- Key personnel and organization structure
- HR/Management plan
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