May 11, 2020 - 09:14 PM
Here's an example: Using STAR, you describe the situation (you were covering for a sick co-worker so you were doing the work of two people), and the task, which was that you were helping customers in-store while also helping customers who called on the phone. The action is how you dealt with the issue – you asked customers on the phone if you could call them back and showed in-store customers how to use a kiosk to help them find products. The result is that you were able to keep customers happy while also ensuring that customer wait times were not too long.
You can use the STAR method for questions of this sort, including those that start with "What do you do when…" or "Give me an example of…" or "Have you ever…" Using this method ensures that you are sharing information about your abilities that is memorable and concise. When you decide to use this method, try to use a story that fits the question – do not ramble on about a high-school track meet that has nothing to do with your ability to multitask.