Nov 21, 2019 - 10:31 AM
You also appear to have well-developed communication skills, now answering customer calls, vetting and triaging them, and routing them to the appropriate person. When you ran your own business, you had to interact with customers, vendors, municipal officials, financial partners, and so on. In order to stay in business for 30 years, you were clearly quite good at your job.
If you wish to make a career change now, I would suggest you capitalize on your experience in running a business, and in your ability to ensure customer satisfaction, negotiate with vendors, manage the books of your business, and verbally communicate in a professional manner. If you are in the same community as you had your business, you must still have many local contacts. Start talking to people in your professional network. Ask them what you can do to help them, and then ask them for advice and assistance in return.
The bottom line is that you have many valuable and difficult-to-source skills, along with a proven history of success to back that up. Sell yourself on those. Then, begin looking for jobs in your area, via either a newspaper's classifieds section, or online, through job boards like Indeed.com, or a professional networking site like LinkedIn.