Apr 05, 2019 - 05:15 PM
The best way to answer a behavioral interview question is by using the STAR method. To answer using the STAR method (which stands for Situation, Task, Action, and Result) will help you organize your response for your audience. In turn, your interviewer will get a clear picture of what you’re like as a worker.
In this case, the interviewer wants to test your problem-solving abilities. One of the best ways to answer these types of questions is to use your own experience. Use your career success stories and use real-life examples of a time you had to make a choice when there wasn't an explicit protocol to manage the problem in front of you.
Apr 25, 2019 - 02:18 PM
In other words, how do you think? When answering this question, do not focus on the negative, such as blaming someone else for a problem. Instead, concisely outline the situation, the action you took to resolve it, and the results. With this question, you may discuss how even though there was no clear policy, you had experience with a similar situation, and relied on that to frame your response and action.
Don't feel rushed to answer such behavioral questions. You can ask the interviewer to clarify the question so you can buy yourself some time, or even pause and think for a minute before answering. It is much better to give a thoughtful response than to rush out with an answer that won’t impress the interviewer. Another good idea is to practice answers to questions like this before an interview – always have anecdotes or examples ready that prove your professionalism and skills in the workplace.