Aug 23, 2018 - 11:25 PM
It's crucial not to make assumptions about why the interview was cancelled. It may be that the position is no longer open, but it could also be that the recruiter is sick or has an emergency meeting to attend. Don't get discouraged by the change in plans.
One appropriate response is, "I'm sorry you need to cancel our interview. Can we reschedule it for another time?" If you are concerned they have filled the position you can ask, "Are you cancelling the interview process or is it not a convenient time?" If they indicate that the position is filled or closed, ask them to keep you in mind for future positions.
Above all, stay calm and be polite. Remember recruiters and hiring managers follow orders, too. They may have wanted to see you, but the decision was not under their control. Sympathy and understanding leave the door open to future offers.
Oct 18, 2018 - 06:08 PM
The first thing to do in responding to a cancelled interview the night before is to step back, get some perspective, and try not to take it personally. Most likely, the cancellation had little to do with you and more to do with the situation. Politely express regret for the cancellation and ask if you can reschedule.
Don’t assume the employer canceled because they suddenly got cold feet. Interview cancellations happen for many reasons that are beyond a candidate’s control. It could be as mundane as one of the interviewers calling in sick or having an emergency arise. It is also possible that the position was eliminated, the job requirements were modified, or there has been miscommunication between the hiring manager and HR. Especially in big companies, time to fill can be several weeks to several months, during which time new management could reorganize the department.
If you made it to the interviewing stage, you were on the shortlist for the job, so stand tall. Be flexible and amenable to rescheduling, determine if you are still under consideration for the role, and leave yourself open to further communication. If things end there, don’t assume the worst. Something behind the scenes probably happened that needs to be kept internal.