Aug 08, 2018 - 10:02 PM
Communication skills are at the core of any hospitality job, so you should anticipate many questions about how you interact with others. Some of the most common questions in this area are, "Do you have experience serving customers?", "What is your approach for helping dissatisfied customers?", and "Describe a situation where you had to resolve heated conflict."
When answering these questions, remember that examples make an answer stronger. Before you enter the interview, think about experiences in previous jobs where you had to put your communication and conflict resolution skills to use. Describing these experiences can greatly strengthen your answers.