Aug 16, 2018 - 02:26 AM
The dispatcher position requires professionals to stay calm and collected while handling many calls from distressed individuals. Because of the stressful nature of this job, you should anticipate the questions of how you manage stress. The hiring manager wants to know whether or not you can perform effectively at all times.
You need to have a strong answer prepared for this question. You cannot simply say that you are good at managing stress. To convince the interviewer, you need to provide examples of previous stressful situations, what your strategy was, and what the positive result was. Your answer also needs to demonstrate strong communication skills to keep the caller calm.