Aug 22, 2018 - 02:09 AM
The most important thing you can do is prepare. You won’t be able to memorize all common interview questions, and you don’t want give generic answers that make you blend into the crowd. Preparation instead involves knowing your own history and strengths so you can give easy, knowledgeable answers adaptable to any questions you may have.
Review your career history and think of moments when you solved customer challenges with a positive attitude. Be ready to talk about these moments and break down parts of them in your favor to address specific questions. Practice your communication skills. Communication is vital in a customer service role, and if you can put your interviewer at ease you’ll convey your skills perfectly. Be ready to listen, too, though. Listen to what your interviewer asks, and come prepared with questions of your own.