Jun 17, 2020 - 03:54 PM
Here are some additional tips for acing a customer service job interview:
- Attitude is everything – at least in customer service. Your interviewer will expect you to exude confidence and professionalism, as well as a friendly and authentic disposition. Mind your body language and facial expressions, and be genuine.
- Familiarize yourself with customer service-related questions. Expect to define customer service and explain what it means to you. Have a story ready that demonstrates your problem-solving skills, such as a time you made an unhappy customer happy. Be ready to talk about common scenarios and provide meaningful examples.
- Make a list of your relevant soft skills and weave them into the interview to show how you can add real value to the job. Have examples ready that demonstrate how you've used those skills in the past to make a positive impact.
Aug 22, 2018 - 02:09 AM