Aug 22, 2018 - 02:09 AM
The most important thing you can do is prepare. You won’t be able to memorize all common interview questions, and you don’t want give generic answers that make you blend into the crowd. Preparation instead involves knowing your own history and strengths so you can give easy, knowledgeable answers adaptable to any questions you may have.
Review your career history and think of moments when you solved customer challenges with a positive attitude. Be ready to talk about these moments and break down parts of them in your favor to address specific questions. Practice your communication skills. Communication is vital in a customer service role, and if you can put your interviewer at ease you’ll convey your skills perfectly. Be ready to listen, too, though. Listen to what your interviewer asks, and come prepared with questions of your own.
Jun 17, 2020 - 03:54 PM
Here are some additional tips for acing a customer service job interview:
- Attitude is everything – at least in customer service. Your interviewer will expect you to exude confidence and professionalism, as well as a friendly and authentic disposition. Mind your body language and facial expressions, and be genuine.
- Familiarize yourself with customer service-related questions. Expect to define customer service and explain what it means to you. Have a story ready that demonstrates your problem-solving skills, such as a time you made an unhappy customer happy. Be ready to talk about common scenarios and provide meaningful examples.
- Make a list of your relevant soft skills and weave them into the interview to show how you can add real value to the job. Have examples ready that demonstrate how you've used those skills in the past to make a positive impact.