What Do Hotel, Motel, and Resort Desk Clerks Do?
Hotel, motel, and resort desk clerks interact with a variety of patrons and perform a range of tasks related to guest activities. In this position, you will be responsible for welcoming and registering guests assigning them to specific rooms. You will also be expected to accommodate guests questions, concerns and requests. You will keep track of records taking and confirming reservations and collecting payment. The field is expected to experience a reasonable amount of development in upcoming years with an estimated job growth of 14%. It is anticipated that there will be 14,150 open positions annually.
Hotel, Motel, and Resort Desk Clerks Skills and Abilities
In this position, you will be interacting with a number of people. Therefore, it is essential to possess effective customer service skills along with keen social perceptiveness. You should be able to anticipate guest needs and address issues with ease and grace. You will also need to possess solid English language and communication skills. Additionally, you will need to possess strong organizational skills and be familiar with administration and management, and you will need to understand computers and electronic equipment. You should be adaptable as you address a variety of different obligations.
Hotel, Motel, and Resort Desk Clerks Duties
As a desk clerk, you will be expected to perform a vast array of tasks. Most of your day will consist of interacting with guests as you check them in and out, answer questions, arrange activities and tours, provide local recommendations and guidance, and complete reservations. However, you will also be responsible for a certain amount of book keeping, billing, planning and scheduling. Additionally, you will be expected to complete the following daily tasks.
- Keeping the lobby and common areas clean and organized
- Calculate costs
- Maintain financial and account data and records
- Make accommodation and entertainment plans for guests
- Discuss account activity and billing with customers
- Report maintenance issues to the appropriate individuals
- Direct guests to necessary departments and individuals
Hotel, Motel, and Resort Desk Clerks Tools and Technology
Much of current hotel operations on completed electronically. Therefore, it is necessary to be familiar with the required technology. Much of your day will be spent handling the phone, and you should be familiar with automated answering systems, automated call distributors, Centrex phone consoles and on hold players. Additionally, you will be utilizing personal computers and a range of software. You will be working with incident tracking, desktop publishing, electronic mail, facilities management and operating system software. All of these are essential to the duties of a front desk clerk.
Education and Training for Hotel, Motel, and Resort Desk Clerks
To enter the field, you will need at least a high school diploma. However, many individuals with this position hold some postsecondary education. Work experience is not required to enter the field, but you will be expected to complete some short-term on the job training to prepare you for the position. It will also be helpful to have some training in the computer software required for the position.
Hotel, Motel, and Resort Desk Clerks Salary
Salaries in the field are fairly low. Hotel, motel, and resort desk clerks make a median salary of $20,600. With some experience and knowledge, your salary could increase. The top 25% of employees make $24,300 and the top 10% make $30,500. However, the position can lead to a number of hospitality positions that may offer greater salaries.
Hotel, Motel, and Resort Desk Clerks Jobs by Geography
To earn top wages in the field, you will want to find a position in Hawaii or the District of Columbia. Hawaii’s median salary is $38,500 substantially higher than the national average. However, Montana, Puerto Rico and New York are expected to provide the largest growth in the industry. Ultimately, what you get paid and the likelihood of employment is dependent upon your state.