What do Baggage Porters and Bellhops Do?
Baggage porters and bellhops are responsible for providing helpful customer service to hotel or transportation center guests. All baggage is handled in a professional manner and arranged and delivered to rooms or other determined locations.
Baggage Porters and Bellhops Skills and Abilities
Handling baggage is only part of the skills and abilities you need to have as a baggage porter and bellhop. You will be required to constantly scan the work area for ways to help guests and help them directly or point them in the right direction. It’s also necessary that you be able to speak clearly and communicate information effectively. In the hospitality industry, you will probably come across many people with different speech patterns and accents, which means you’ll need to be able to understand them all. Your strength will also come into play in this job. You will need to lift heavy items continuously, so abdomen, back, arm and leg strength is a must.
Baggage Porters and Bellhops Duties
The main duty you are responsible for as a baggage porter and bellhop is to move luggage. This means that you are to tag, arrange, and transport all luggage safely to hotel rooms, guest vehicles, and various transportation terminals in the area. Sometimes use of your own vehicle is required for transportation purposes. Here are some other duties you may be required to do on the job:
- Give a tour of a hotel room to guests, making sure they understand the locks, vents and television.
- Clean the lobby.
- Help maintain security.
- Arranging shipment of guest packages and mail.
- Collect laundry items for dry cleaning and valet service.
- Be ready to give guests travel and tourism information, such as local directions and areas of interest.
- Prepare conference rooms for guests.
Baggage Porters and Bellhops Tools and Technology
The most used tool for this position is a vehicle. Whether you are supplied a car or van for transportation or you are required to use your own, you will need to be licensed to drive. Computers will also be used as part of the job, which is where you will use various forms of technology. Mail software, spreadsheet and word processing programs will make up this portion of your data-related tasks. These are used to collect and store guest and luggage information.
Education and Training for Baggage Porters and Bellhops
Many people who enter the field do not have a high school diploma, but most do. Many employees have at least some college education. The job requires on-the-job training that should only take a short while to get accustomed to policies.
Baggage Porters and Bellhops Salary
Wages for this position are usually calculated as an hourly rate. The lowest 10% of employees make $8.00 an hour, or $17,000 a year for full time work. The median is $10.00 an hour, but the highest average earner can make $17.00 an hour. The highest earners are found in New York, Washington D.C. and Nevada, with median wages between $13.00 and $16.00 an hour.
Baggage Porters and Bellhops Jobs by Geography
Jobs are on the rise throughout the nation, with an anticipated 12% increase each year. States such as New York, Texas, California and Nevada have a higher number of baggage porter and bellhop jobs available. Florida has the biggest industry, with more than 7,000 positions and growing. As the hospitality industry grows, so do the number of positions you have available to you. Cities with a focus on hospitality will usually have many more jobs to offer, as well. It is important to take all of these factors into consideration when determining your best employment options.