What Does a Transportation Attendant Do?
Whether on board a ship, train or bus or in the station or terminal outside the vessel, it is the job of transportation attendants to ensure that passengers are made comfortable and safe. Travel can be stressful and frustrating for a great many people. As such, there is a need on the parts of transportation companies for employees to minimize those stress levels so that their customers will come back in the future.
Transportation Attendant Skills and Abilities
Customer service is one of the most important pieces of knowledge to have as a transportation attendant. While it is crucial that you internalize the practices expected by your hiring company, you also need to be able to keep something of an open mind, identifying places where you or the company as a whole might improve in the future. You also play a significant role in the safety of all passengers, making knowledge of both standard company and government-mandated practices and equipment essential. Just knowing about these things is not enough, however. To a certain extent, you are the face of the company. Therefore, you must have the ability to convey this knowledge to passengers in a cool-headed and kind manner that encourages them to travel with you again.
Transportation Attendant Duties
In addition to the standard practice of secure people’s seatbelts and expressing emergency protocols, there are many other tasks expected of a transportation attendant. If a passenger has any requests, questions or complaints, you must respond in the most accommodating way possible. You may be required to play a part in the transportation of customers’ baggage, ensuring that it is assigned to the appropriate room, platform or terminal. Finally, you need to deal with any conflicts that emerge in a manner that reflects well upon you and the company while alleviating the issue.
Transportation Attendant Tools and Technology
Aside from bar code scanners, cash registers and first aid kits, there are not very many pieces of physical equipment you will be required to use. The software you will utilize is intended for organizing information, such as programs for word processing, time accounting and scheduling.
Education and Training for Transportation Attendants
Most transportation companies require that attendant applicants have at least a high school diploma, though many also have some time in college. Since you are dealing with the well-being of others, you will be required to go through brief on-the-job training before you can work on your own.
Transportation Attendant Salary
Though the wages may not be terrific, working as a transportation attendant can be a great way to get your foot in the door in terms of experience dealing with the public on a regular basis. The median annual wage figure for the United States for people in this position is a little over $23,000 while the lowest ten percent earn around $17,000. On the high end of the top ten percent of transportation attendants, workers earn just over $46,000 per year.
Transportation Attendant Jobs by Geography
So long as the nation’s population continues to increase, there will be a need for them to move from one place to another, and thereby a need for more people to make that experience enjoyable. California, Illinois and New York all have the highest concentrations of jobs in this field, though the greatest growth over the next few years is expected to take place in other states like Nevada, Georgia and Texas. On the other hand, if you want to move to where the wages are highest, you will be best off in the District of Columbia, California and Nevada, even though you should consider elements like cost of living before coming to a final decision.