What Do Dispatchers, Except Police, Fire, and Ambulance Do?
Non-emergency dispatchers communicate information from clients to workers out in the field. This information can be conveyed via radio, email, or telephone. It is also the dispatcher’s job to keep track of each equipment or service vehicle’s location to allocate work to the appropriate technician, as well as determine the materials, equipment, and manpower needed for each job. Dispatchers are typically used in transportation and service vehicle industries, or other associated trades.
Dispatchers, Except Police, Fire, and Ambulance Skills and Abilities
As a non-emergency dispatcher, you will be working with the public directly. This necessitates a thorough understanding of the English language, as well as the ability to both listen actively and communicate effectively. Since you are going to be the one receiving all of the vital information regarding which clients need what services, you must be capable of monitoring the actions of those working in the field. Along the same lines, you need to be able to manage instructions in coordination with what others are doing and any new information you receive.
Dispatchers, Except Police, Fire, and Ambulance Duties
As a non-emergency dispatcher, you will receive and prepare work orders. You will then need to communicate these job requirements to the appropriate parties. Besides conveying the initial orders, you will also support the members of your team by handling customer concerns, preparing schedules, and even warning the workers of any traffic they will encounter en route to their worksite.
Dispatchers, Except Police, Fire, and Ambulance Tools and Technology
Which tools you will need depends on what kind of non-emergency dispatcher you are hired to be. Two-way radios and special purpose telephones such as multi-line telephone systems are very basic tools dispatchers are likely to use. You will also likely need to understand how to operate GPS software as it applies to your job. If you become a train dispatcher, though, you will need to become accustomed to rail switching and rail signaling systems.
Education and Training for Dispatchers, Except Police, Fire, and Ambulance
Statistics show that the majority of non-emergency dispatchers (70.9 percent) only earn a high school education. Of the 60.5 percent who did attend college, only 24.8 percent left with a degree. Although 4.2 percent of non-emergency dispatchers never graduated from high school, this is a rare situation and should not be expected by most entering into this line of work. Generally, you will not need any prior work as a dispatcher to land a job. After you have been employed, you should expect a moderate amount of training before you are set loose to do your job on your own.
Dispatchers, Except Police, Fire, and Ambulance Salary
The national median salaries for non-emergency dispatcher is $36,700 annually. The pay gap between the lowest and highest earners is rather large, with the bottom 10 percent making less than $22,100 and the top 10 percent making over $61,000 per year.Different fields of dispatching offer different average salaries. On the low end of the scale, limousine and taxi dispatchers make on average $27,000 annually. Next up are building equipment contractors who make a yearly average of $36,000. The majority of dispatchers work in freight trucking, and they earn around $40,000 per year. On the upper end of the scale, air dispatchers make an annual average of $54,000.
Dispatchers, Except Police, Fire, and Ambulance Jobs by Geography
Although California, Texas, New York, and Florida have the highest number of people working as non-emergency dispatchers, Utah, Arizona, Texas, and Colorado have the highest projected rate for job growth in this industry. If you are interested in this occupation, it would be worth searching your own state for available positions.