What Do Retail Salespersons Do?
Retail salespersons are hired by a number of different businesses, and depending on the exact store they work for they could sell any kind of product. This can include clothing, cars, furniture and really anything else. You will be expected to provide important information to customers in order for them to make the best decision possible. The need for effective salespersons is not going down any time soon. The demand is only going to get greater, and projections indicate a 10% increase is going to occur annually. Over the entire country, there are going to be 195,570 job openings a year, so there will be plenty of opportunities for you to get a position.
Retail Salespersons Skills and Abilities
Customer service is one of the most important skills you can possess as a salesperson. This means you need to have a friendly demeanor and understand what consumers want. Part of effective customer service includes efficient listening and speaking abilities. You need to convey information accurately and clearly to someone who may not really know what they are looking for. You also need to listen to a customer’s concerns in order to ascertain what would benefit him or her most. If you possess knowledge of marketing and sales techniques, then that could be highly beneficial to any store you work at. This requires becoming intricately familiar with all the products your store has to offer so that you can answer all questions and find anything you need right away.
Retail Salespersons Duties
Numerous tasks are expected of salespersons, and they all involve providing customers with a great experience. You will need to greet everyone who walks through the doors. You will also need to clearly communicate and describe all pieces of merchandise at a moment’s notice. This involves remaining up-to-date on all the latest products your business receives. You may even be expected to demonstrate the use of a certain appliance. Additional responsibilities include operating a cash register in order to complete a transaction. Although your store may have separate security personnel, it may be part of your duties to keep an eye out for any security risks. Other tasks include:
- Setting up displays.
- Keeping inventory and ordering supplies.
- Maintaining a record of all sales.
- Cleaning the store.
- Arranging deliveries.
- Taking care of exchanges or refunds.
Retail Salespersons Tools and Technology
You will obviously need to know how to operate a cash register, and you should also be familiar with card readers because more and more people are paying with plastic rather than cash. You should also know how to use basic tools like wrenches and pliers in case you need to perform some simple maintenance around the store.
Education and Training for Retail Salespersons
No real education is needed to become a retail salesperson, and there are people of all education levels within the industry. There are no real classes you will need to take while in school, but you will likely need to go through a little bit of training once you actually get a position. This is because every store is different, and you will need to familiarize yourself with the practices of the company.
Retail Salespersons Salary
Individuals who are just starting out should expect to make close to minimum wage. The median salary across the country tends to be closer to $21,400 a year. Much more stands to be earned, and some businesses even pay their salespersons with commissions.
Retail Salespersons Jobs by Geography
Every state has a high demand for talented salespersons, and the states that tend to pay their workers the highest salaries for this work tend to be North Dakota, Washington and Vermont. Plenty of stores have a need for this type of work, so see who is hiring in your area.