What Do Parts Salespersons Do?
Various types of stores rely on parts salespersons to sell automotive parts to customers. Part of the process can involve describing a particular component to a layman and determining what part a customer needs when he or she does not know exactly. Some of the parts you will be working with can either be replacement or spare parts. There is going to be plenty of opportunities to become a parts salesperson anywhere in the country because current expectations indicate that 7,160 job openings will be created every year for the next 10 years. That equals 7% growth annually.
Parts Salespersons Skills and Abilities
Above all else, there are two essential skills you need to possess in order to succeed in this field. First, you need to be adept with customer service. You need to know how to talk to customers and figure out what they need most. This includes having a friendly demeanor so that people will want to buy something from you. You also need to possess marketing and sales prowess. This means being able to convince someone that they absolutely need to get this part. You should be familiar with various sales strategies and techniques. Since you will be working with cars a lot, you also need to knowledgeable of mechanical systems so that you can determine what part is specifically required.
Parts Salespersons Duties
You will be responsible for receiving orders either in person or through telephone. You will need to check to see if you have the requested components in stock or if you will need to order them and provide the customer with that information. Once the necessary part has been obtained, you will receive the payment. If a customer has a question or complaint, then you should be capable of handling all disputes in an amicable fashion. In order to make it easier for you and the customer to find parts, you will need to ensure that everything is categorized properly and organized efficiently throughout the store. You may be asked to pick up a certain part from the manufacturer or deliver a part to a customer. Once the purchaser has the part, you may need to explain to them how it works, how to install it and how to maintain it over time. There is a lot more you may be asked to do, including:
- Stocking inventory.
- Preparing sales receipts.
- Offering demonstrations to customers.
- Cleaning your work area.
- Determining shipping costs.
Parts Salespersons Tools and Technology
You should know how to operate a cash register and laser printer in order to process payments. Certain parts may require a forklift to retrieve, so you will need to learn how to use one of those.
Education and Training for Parts Salespersons
Most people are able to get a position as a salesperson with just a high school diploma or just a little bit of college experience. It can be extremely beneficial to have taken a sales operations or vehicle parts program in order to better familiarize yourself with the types of responsibilities you are going to have in this field.
Parts Salespersons Salary
Depending on how much experience you possess, you can make anywhere between $9.00 and $24.00 an hour. Some stores may also pay their employees a commission based on how much they are able to sell, so your salary could be supplemented with that as well.
Parts Salespersons Jobs by Geography
The top paying states for parts salespersons are North Dakota, Massachusetts and Connecticut, and information about the particular state you live in can be obtained, too. You should see what opportunities are available at automotive dealers and tire stores in your area to see if this is a worthwhile job to pursue.