First-Line Supervisors of Retail Sales Workers Do?
First-line supervisors of retail sales workers serve a variety of functions in the sales and related industries. They directly work with both customers and subordinates to ensure the smooth operation of the sales establishment. On a daily basis, they perform routine management functions like budgeting, purchasing, accounting and personnel coordination. In some cases, supervisors will act a liaison between subordinates and corporate branches.
First-Line Supervisors of Retail Sales Workers Skills and Abilities
On the job, supervisors will have the chance to hone a host of useful skills and abilities relevant to the industry. In fact, sales skills, like interpersonal communication, are marketable in a many job markets. However in this industry, the following are incredibly helpful:
- Critical thinking: In the field, supervisors will regularly encounter unforeseen issues and must be able to identify workable and effective solutions.
- Communication: While working, supervisors must direct subordinates and report to higher level manager. To do this successfully, these professionals should master oral, written and electronic communication methods.
- Problem sensitivity: Often times, the best solution to a problem is not allowing it to happen. Having problem sensitivity will allow supervisors to detect problems before they can negatively impact business operations.
- Monitoring: Supervisors must assess themselves and their subordinates on a consistent basis as well as relevant equipment. This helps the business maintain functionality.
First-Line Supervisors of Retail Sales Workers Duties
Your exact position will dictate you daily tasks and procedures, but generally, supervisors will do the following on a regular basis:
- Gathering information: Finding solutions is impossible without plenty of information. Supervisors must look for all relevant details and be able to synthesize them into an effective solution.
- Resolving conflicts: When customers are displeased with a product or service, supervisors are the ones who will work with the patron to resolve the issue.
- Communicating with a team: Supervisors lead the sales team and must work well with multiple individuals in a stressful setting. This communication occurs face-to-face, in written manuals and procedures as well as through electronic means.
- Interacting directly with customers: The crux of retail work is direct contact with the customer. Supervisors will ensure patrons are happy and experiencing great service.
First-Line Supervisors of Retail Sales Workers Tools and Technology
In the field, supervisors will encounter a broad range of technology, especially as the Internet era continues to bring ever-evolving products designed for sales forces. The exact interfaces and equipment will vary with the setting, but many supervisors encounter:
- Security cameras
- Database interface
- Point of sale software
- Barcode readers
- Human resources software
- Accounting programs
- Scheduling software
Education and Training for First-Line Supervisors of Retail Sales Workers
If you are thinking of entering this profession, you will need at least a high school diploma or equivalent certificate. Most working professionals in this industry have a diploma or some college and around 21 percent have a bachelor’s degree. Additionally, less than five years of experience in retail is standard, but candidates are expected to have some experience in the field.
First-Line Supervisors of Retail Sales Workers Salary
Supervisors do fairly well and the median annual salary is $37,900, while the bottom ten percent average about $23,600. The top ten percent in this field do well with an annual average of $63,500. These are national averages and salaries may vary depending on your state’s economy and job market.
First-Line Supervisors of Retail Sales Workers Jobs by Geography
California, Florida and Texas have the largest populations of working retail workers by state. However, Idaho, Montana and Utah lead the other state in teams of market growth with a projected percent change of about 17 percent each for 2022. If you want a profession with plenty of opportunity and high growth, retail sales might be a good fit.