What does Funeral Service Managers Do?
During a very difficult time in someone’s life, Funeral Service Managers play a distinct role in organizing, guiding and synchronizing the resources available for funeral services. This profession involves managing the facilities of the funeral home as well as deciding costs for goods and services. This position works closely with both customers and internal staff members to ensure client needs are met. There is expected to be 13% growth in this industry over the next decade. This growth should result in approximately 320 annual job openings nationwide.
Funeral Service Managers Skills and Abilities
One of the most significant skills Funeral Service Managers must possess is customer service management. Customers at a funeral home are nearly always dealing with a personal tragedy, so active listening, social perceptiveness and verbal communication skills all contribute to a better customer experience. Knowledge of business principles as well as organizational and clerical skills will allow you to properly manage the day to day operations of the funeral home. This position requires strong leadership skills and the ability to manage multiple priorities.
Funeral Service Managers Duties
The primary responsibilities of this position are to oversee the general management of the funeral services, and this includes consultation with clients, supervision of staff members and scheduling of funerals, burials and/or cremations. At the heart of this position are the loved ones of the deceased with whom you will work closely, as well as the guests that will attend the services. You will need to communicate with customers before, after and during funeral, burial or cremation services. You will be required to oversee operations to ensure compliance with regulations and laws. You may also need to complete some of the following tasks:
- Offer emotional support and guidance to family members and friends
- Manage contract negotiation for prearranged funeral services
- Assist customers with their complaints and payment concerns
- Set and monitor sales, marketing and financial goals and their progress
- Analyze data to make informed business decisions and improve efficiency
- Interview, hire and manage employees
- Manage facilities including repair work
- Promote and sell products, services and other add on programs
Funeral Service Managers Tools and Technology
You will be working with computers and you’ll require a general knowledge of the internet, email, word processors and other software. You may need to learn a specific accounting or database management software as well. There are a number of unique tools you’ll need to become familiar with, including the following:
- Autopsy tables and accessories
- Cadaver carriers
- Cadaver lifter or transfer devices
- Mortuary aspirators
- Protective gloves
Education and Training for Funeral Service Managers
You will need at least an Associate’s degree in order to work as a Funeral Service Manager. A majority of people holding this position have a Bachelor’s degree, with a relatively small number moving on to Master’s or Doctoral degrees. Programs you should consider revolve around Mortuary Science and Funeral Direction/Service. Typically you will enter this field as an Assistant and work on the job before taking on Management.
Funeral Service Managers Salary
The median salary for people with this job is $68,900 a year, with the lowest 10% still making $38,900. With experience and education, you could stand to make as much as $137,400 annually as a Funeral Service Manager. Your location will have an effect on these numbers in terms of how supply meets demand.
Funeral Service Managers Jobs by Geography
The demand for this position is the most significant in New York, Pennsylvania, Texas and New Jersey, with the largest upward trends in Massachusetts, Colorado and Alabama, each of which should experience 20%+ increases over the next decade. Trends in this position are consistently up across the entire country.