What Do First-Line Supervisors of Personal Service Workers Do?
A first-line supervisor oversees and coordinates activities of personal service workers. A personal service worker may include hairdressers, caddies, hotel staff, masseurs, masseuses or flight attendants.This type of position is expected to increase by about 11% across the United States. That could mean there will be 7,430 annual job openings.
First-Line Supervisors of Personal Service Workers Skills and Abilities
In order to be a successful first-line supervisor of personal service workers, you have to have a certain skillset. You should be well-versed in customer service and administration. You should understand the nuances of human resources. You should be an active listener and a great communicator. You have to be able to lead, motivate and coordinate personal service workers. When you communicate, you have to be clear, so that your underlings know what is expected of them. You also have to be a team player who can work with other supervisors in order to get jobs done.
First-Line Supervisors of Personal Service Workers Duties
As a first-line supervisor in this industry, you will be expected to:
- Ensure quality service in a timely manner by coordinating work schedules and following work requests.
- Direct activities of workers.
- Oversee marketing, advertising and other customer enrollment efforts.
- Work with other members of staff in order to plan programs, activities, menus and events.
- Order and requisition necessary equipment, services and supplies to ensure complete customer satisfaction.
- Ensure quality of service and strict policy compliance by observing and evaluating the appearance and performance of workers.
- Hire and recruit new staff.
- Resolve customer complaints.
- Talk with upper management in order to stay informed about new policies and procedures.
- Discipline employees in order to fix performance issues.
- Keep records involving inventory, personnel data, operational data and schedules.
- Give customers information about activities, events and programs.
- Use customer feedback to improve service.
- Stay informed about industry trends and development by reading pertinent literature, talking with colleagues, attending classes and going to conferences.
These are just a few, general duties that may be expected of you.
First-Line Supervisors of Personal Service Workers Tools and Technology
In order to do the above duties, you have to be familiar with:
- First-Aid Kits
- Computers, Printers and Scanners
- Cash Registers
- Scheduling Software
- Inventory Management Software
- Database User Interface Software
- Human Resources Software
- Social Media
These tools and technology will help you be an efficient and successful first-line supervisor of personal service workers.
Education and Training for First-Line Supervisors of Personal Service Workers
Most companies only require that you have a high school diploma to get this position. Some institutions will require higher education like a non-degree award, an Associate’s degree or a Bachelor’s degree. Typically you have to 5 years of experience as well. You should take courses like:
- Administration Services
- Human Resources
- Management Sciences
These courses will help give you the foundation to ensure that you have the skills and abilities needed to be successful.
First-Line Supervisors of Personal Service Workers Salary
Your salary will vary depending on who you work for, your experience level, what education you have and even where you live. On average, in the United States a first-line supervisor of personal service workers makes about $35,300. Someone with less experience may be in the lower 10% and make $22,000 while someone with more experience may be in the upper 10% and make $59,200.
First-Line Supervisors of Personal Service Workers Jobs by Geography
Geography affects salary because certain areas, like the District of Columbia, New Jersey and Delaware, have a higher average salary. Geography also affects the likelihood of you getting this type of position. Geography can affect the number of positions as well as the number of available positions. California, Texas and New York have the highest number of positions, but Utah, the District of Columbia and Puerto Rico are expected to see the highest increase of available positions. When you start thinking about your career, it is important for you to realize that there are a lot of different factors that can affect your success.