What does Claims Adjusters, Examiners, and Investigators Do?
Insurance companies make use of several different tools to establish the extent of cost involved in claims. Analysis might assist an agency in determining claim amount, determining whether there is liability at all, finding the root cause of the incident, and more. They use deductive reasoning, critical thinking, information gathering, and other skills to seek out the truth of the cause of the claim, and determine the effect on the company of their employment. Analysis of legal contracts likely will be required as a part of the conflict resolution.
Claims Adjusters, Examiners, and Investigators Skills and Abilities
Skills and abilities held by adjusters, examiners and investigators should include strong critical thinking as well as customer service, clerical administration, and the ability to read and interpret legal documents. These skills will assist you in making the determinations of liability that will be needed. Other usual office skills will also be required, such as word processor and typing skills, the ability to work independently, and communicating effectively in writing. You’ll be involved in financial decisions as well as legal ones, and a strong business background will be to your benefit.
Claims Adjusters, Examiners, and Investigators Duties
Primary duties will revolve around the settling of claims. You’ll be responsible for examining all evidence to determine liability for the company, and using your skills to communicate that to the customer effectively. You might be required to work very closely with legal counsel in order to ensure that your company is adequately represented during litigation. Your daily tasks will involve the examination of various incidents and causes and effects, and then determining the best path forward for your company. Your duties will likely include not just investigation of the incident, but also finding and implementing a resolution that will hopefully satisfy all involved parties and communicating that resolution properly.
Claims Adjusters, Examiners, and Investigators Tools and Technology
Tools of the trade involve all the usual – communication by phone, fax, and email, word processing and accounting software, as well as specialized company-specific software. Some computer skill is necessary to use these tools and technology effectively. You might be expected to travel a bit in order to properly investigate a claim, and you might also be required to learn about the various industries that your company services. Generally speaking, a bit of experience in a standard office environment, and the ability to learn new software will prepare you for that.
Education and Training for Claims Adjusters, Examiners, and Investigators
Most individuals in this field will have obtained a bachelor’s degree, although specific requirements will vary from company to company and individual to individual. Some may begin with as little as a high school diploma. Salary, benefits, and potential to advance may all depend upon education, so you should seek out the best fit for your needs. Training will likely occur on the job, as every company will have an individualized approach for their claim resolution. But some outside training might be advisable in order to keep abreast of changing market trends and industry growth.
Claims Adjusters, Examiners, and Investigators Salary
Nationally, salary averages float around $62,000 per year for this position, again fluctuating from company to company and individual to individual. The full range is about $37,000 to $92,000 annually, so you can see that there is room for growth financially. The position is expected to grow nationally at a rate of about 8,000 jobs per year.
Claims Adjusters, Examiners, and Investigators Jobs by Geography
As you might expect, Claims Adjusters, Examiners, and Investigators tend to earn higher wages in more populous and affluent areas, and in the more populous states – New York, California, Texas. The positions available are most likely to be centered around metropolitan areas in those states, so expect a city life, or at least a suburb life. Salary and availability will depend upon many factors, including your own qualifications, but movement toward a city might increase the potential of both.