What Do Reservation and Transportation Ticket Agents and Travel Clerks Do?
This job consists of helping travelers make reservations and confirming reservations that have already been made. Workers in this field are often employed in airports or train stations. They may check baggage, direct passengers to the appropriate locations inside the terminal, and provide answers to common questions. This job is expected to decrease over the next few years. While 1,850 positions are expected to open annually, this number represents a -14% change as compared to previous years. However, since travel continues to become increasingly common and global in scope, there will always be a need for service representatives in this industry.
Reservation and Transportation Ticket Agents and Travel Clerks Skills and Abilities
Those employed in this field need to have excellent customer service skills. They work largely with the public, and often need to assist customers quickly. To perform well in this job, you will also want to have strong computer skills, as you will be scheduling and checking information for a large number of customers on a daily basis. With an increase in transportation security, you will also need knowledge regarding public safety and security, including protecting both people and information. You will also need to know principles and methods related to the logistics of transportation. Since this is often a fast-paced position, you may also need to know how to multitask effectively.
Reservation and Transportation Ticket Agents and Travel Clerks Duties
Ticket agents and travel clerks have a wide range of duties that all involve helping customers to get where they need to go. They do this largely through answering questions, providing information regarding available reservations, and helping passengers prepare for travel or find accommodations. Common duties in this line of work include:
- Assigning boarding passes
- Checking baggage
- Tracing lost baggage
- Using PA systems to make announcements
- Answering questions about schedules
- Making and confirming reservations
- Maintaining inventory regarding seat availability
- Assisting customers with forms
- Filling reservation requests
- Assisting customers with special needs
- Informing customers about regulations and requirements
- Working with travel agents to relay information
- Preparing invoices and taking payment
Reservation and Transportation Ticket Agents and Travel Clerks Tools and Technology
For this job, you will likely use ticket printers, cash registers, desktop computers, and credit card processing machines. You will also use reservation software, scheduling software, email such as Microsoft Outlook, and word processing software like Microsoft Word.
Education and Training for Reservation and Transportation Ticket Agents and Travel Clerks
A high school diploma or equivalent is required for most jobs in this field. About 35% of workers in these positions have completed some college, while about 25% have a bachelor’s degree. Less than 3% don’t have a high school diploma. Training for these positions is mostly done on the job.
Reservation and Transportation Ticket Agents and Travel Clerks Salary
The hourly salary for this type of employment falls between about $9.79 and $24.82. The yearly salary ranges from about $20,400 to $51,600. Currently, Oklahoma, Minnesota, and Washington D.C. pay the highest overall.
Reservation and Transportation Ticket Agents and Travel Clerks by Geography
Kentucky, Montana, and Wyoming are expected to have the largest increase in available positions for ticket agents and travel clerks. Kentucky’s increase is an impressive 59.2%. A little over half of U.S. states are expected to have a decrease in positions, with the largest decrease expected to take place in Connecticut, Minnesota, and Kansas. Texas, California, and Florida employ the most workers in this field overall. Though the number of open positions is decreasing nationwide, looking for work in areas with a high demand can help you find successful placement.