What Do Postal Service Clerks Do?
Postal service clerks perform a variety of tasks necessary for the efficient processing of mail. Theirs is the task to receive mail in the form of letters and packages and to sell different types of postage. They may make shipping recommendations based on customer’s needs. Additionally, clerks fill out and sell money orders and distribute stamps. They are also responsible for sorting mail as it comes in and ensuring it is placed in the correct racks or pigeon holes. There is expected to be a 32% decrease in available positions over the next decade. This equates to 1,020 jobs available each year, which includes new positions as well as openings that are the result of current jobs being vacated. Job availability depends largely on geography.
Postal Service Clerks Skills and Abilities
The most important skill you can have as a postal service clerk is great customer service. You will need to help clients assess their needs and find services to meet them, so being a good listener is important. It also helps if you have an understanding of sales and marketing techniques. You will need to read and speak English fluently in order to work as a postal clerk. Additionally, you will need to have effective oral comprehension and expression, so that you can clearly communicate with customers.
Postal Service Clerks Duties
Postal clerks need to understand the regulations and operations of the mail system and be able to answer questions and make recommendations about a variety of services. You will also be responsible for providing assistance in complying with federal regulations regarding the Postal Service. Some of your other daily tasks will include:
- Weighing letters and parcels and computing postage
- Selling and collecting payment for products such as stamps, shipping envelopes and money orders
- Completing forms for a variety of services, such as a change of address
- Responding to complaints regarding service
- Recording and balancing your cash drawer daily
In addition to communicating with the public, you will need to communicate both orally and in writing with co-workers, supervisors and subordinates. These interactions may be in person, by phone or via email.
Postal Service Clerks Tools and Technology
There are many tools unique to the mail system that you will use during your work day. You will likely utilize the following:
- Sorters, barcode devices and sorting machines
- Bin stackers
- Barcode readers and scanners
- Automated mailing machines
You will also be using computers regularly throughout the day, so basic computer skills are a must. You may use several types of software, such as accounting software or point of sale software.
Education and Training for Postal Service Clerks
You will need a high school diploma in order to work as a Postal Service clerk. Much of the training required for this position will be acquired on the job, and no previous experience is necessary. Many of those who currently hold this position have completed some college coursework, though few have received a degree.
Postal Service Clerks Salary
The national median wage for this position is $55,600, annually. This is the equivalent of $26.72 per hour. The salaries of some clerks are lower, around $13 per hour for the lowest 10% of workers, but only in a few states. In fact, only ten states have a lower median salary than the national figure.
Postal Service Clerks Jobs by Geography
Tennessee is the only state with a positive growth trend for this position. Though the median wage for Postal Service clerks remains almost equal across the nation, the availability of positions is varied. California and Texas employ the most individuals as Postal Service clerks.