What do Order Clerks Do?
Order Clerks provide important go-between service for customers and merchants. They handle orders for merchandise, materials and various services. These orders can be received through technological chanels, such as email or phone, but also through physical means, such as fax or mail. These orders may be within a company, between companies, or between individuals and companies. Handling orders includes a certain amount of processing and customer service.Every year there are expected to be 5,600 job openings across the United States due to turnover and other reasons. However, total employment numbers are expected to decrease about 3% between 2012 and 2022.
Order Clerks Skills and Abilities
To be an order clerk you need to have good communication skills and be able to multi-task. You’ll be interacting with coworkers and customers many times in a single day, so be comfortable speaking, listening and making decissions. Being perceptive to the needs of others will also help you with day-to-day service activities.Being organized is an important skill for all the planning and allocating you’ll be doing in this job. Some clerical knowledge as well as a grasp of basic mathematics are key. Depending on the size of the company you work for, there may be various other employes at your level sharing overlaping areas of focus. You’ll need to work well with others, communicate and pass off duties as seamlessly as possible.
Order Clerks Duties
An order clerk may be involved at any level of the order or shiping process for various types of goods and services. One aspect of the job is to interact with computers and communication devices – fax machines, phones, etc. – to receive and process orders. This may include computing the shiping cost, collecting deposits and checking inventories. Once an order is placed, you may be working with coworkers to move the item, or to schedule the service. Some amount of monitoring is necessary to keep track of the items location until it reaches the customer.
Order Clerks Tools and Technology
As an order clerk, you could be working on the customer side of things which entails using technology to receive and forward orders. You would need to be familiar with accounting and database software, as well as basic email. Depending on the company, there could also be specific in-house programs you would use to track resources.Sometimes an order clerk also works directly with the product ordered. In this case, you could be using conveyer belts, package stops and cash registers.
Education and Training for Order Clerks
This is an entry level position and only requires a high school degree. Companies hiring order clerks expect there to be on-the-job training, so work experience is not necessary. However, other jobs which may lend you comparable experience include bill and account collectors, rental clerks, library assistants and receptionists.
Order Clerks Salary
The median yearly salary in the United States for an order clerk is $31,200, with the top 10% making $49,300 and the bottom 10%, $19,400, on average. There are fluctuations across the country depending on demand and density of warehouses. For example, in Alaska the average yearly salary is $41,100. The District of Columbia and New Jersey are also higher salary states.
Order Clerks Jobs by Geography
When there are more warehouses or distribution centers in a state or city, then there are more jobs available for order clerks. Some of the largest states are also the top employers: California, Texas, Pennsylvania and Florida employed more than 65,000 order clerks in 2012. Washington, Utah and Florida expect the largest growth between 2012 and 2022. If you’re adventurous enough to head for the far east, Guam projects a more than 50% increase in hiring by 2022.