What Do Lodging Managers Do?
Lodging managers work in motels, hotels or other lodging establishments to assist guests. Their primary responsibility is to see that vacationers and business travelers have a pleasant stay. They also direct or coordinate the establishment’s activities and ensure that it runs efficiently and shows a profit.
Lodging Managers Skills and Abilities
Since working with the public will be essential, you should know that the skills required of lodging managers include listening attentively to others without interruption, asking questions at the appropriate time and speaking clearly in order to effectively convey information. Other skills include critical thinking, the application of logic and reasoning to problem solving; adjusting actions as the result of other people’s actions; finding, retaining and training the best people for job openings and developing and motivating company employees. You will use your best customer service expertise daily. Other abilities required of a lodging manager include:
- Communicating information and ideas clearly
- Understanding ideas and information presented through the spoken word
- Reading and understanding information presented in writing
- Sensing when something is wrong or about to go wrong
- Identifying and understanding the kind of speech used by another individual
Lodging Managers Duties
You will never want for something to do in your career as a lodging manager. In addition to managing the facility and overseeing daily maintenance, you will inspect grounds, public areas and guest rooms for appearance and cleanliness. Among your priorities will be to greet and register guests, answer questions, resolve complaints and possibly serve customers in restaurants or shops. You will often be the customer’s contact in the planning and scheduling of banquets, receptions, meetings and other functions. The managing of personnel will be important; you will likely be called upon to interview, hire and train employees. Be prepared to take on marketing and public relations responsibilities, to develop and implement policies and procedures and to manage financial tasks, such as establishing budgets, setting room rates and allocating funds to various departments.
Lodging Managers Tools and Technology
As a lodging manager, you should be familiar with using both desktop and laptop computers, cash registers and 10-key calculators. You will also need to use credit card processing machines. There have been significant advancements in technology used by hotels and similar lodging facilities to make the manager’s job easier. Therefore, in addition to spreadsheet and word processing software, you will likely be required to use point of sale (POS) software as well as hotel management, housekeeping management and customer relationship programs.
Education and Training for Lodging Managers
In order to become a lodging manager, you should have a high school diploma or equivalent. Of those aged 25 to 44 who hold this position, 30.4% have a bachelor’s degree, while 26% have had some college. Another 8.5% hold a master’s degree. Generally, less than five years of work experience are needed to begin your managerial career and once hired, you will receive on-the-job training. You can also take a variety of instructional programs to augment your education, such as hotel/motel administration management, resort management, hospitality and recreation marketing operations and restaurant/food services management.
Lodging Managers Salary
The median salary for a lodging manager is $47,700. The lowest 10% of employees holding this position earn $28,600 annually, while the top 10% earn a yearly salary of $94,800.
Lodging Managers Jobs by Geography
Generally speaking, jobs for lodging managers are widely available throughout the United States. As you would expect, many of these can be found in popular, warm-weather vacation destinations, such as Florida, California and Texas. Since there is a good deal of competition for positions in resort-oriented locations, keep in mind that North Carolina, Virginia, Tennessee and Massachusetts also have a significant number of job openings annually.