What do General and Operations Managers Do?
General and operations managers are responsible for ensuring that the day-to-day operations of a company or entity are enacted without failure throughout the course of doing business. They set policies that will lend themselves to the success of the organization. They manage the planning and function of the employees that are subordinate to them and assist them in obtaining the tools they need to perform their functions to the fullest. Their tasks are many and varied, and cannot be accurately described except to say that they manage the business of a business, in whatever regard is necessary.
General and Operations Managers Skills and Abilities
Skills and abilities will in part be dependent upon the industry in question. But all will include an ability to effectively manage others, a focus on personal service as well as customer service, critical thinking and analytical thinking, active listening and social awareness and the ability to speak to others effectively. Since the job is generally the management of people, all of the necessary abilities will focus on the skills required to manage other people and interact with the public in a satisfactory manner. But, you will also be responsible for the management of the company on paper; in other words, your ability to read and comprehend sales and production data and to integrate that data into your policies in a such a way as to increase effectiveness will also be necessary to your success.
General and Operations Managers Duties
Duties of a general and operations manager will again vary based on industry, but you can safely assume that you’ll be responsible for:
- overseeing human resources to ensure coordination and objective success
- directing and coordinating material aspects of the business such as pricing, promotion, sales and distribution
- establishment and supervision of various policies, from human resources to sales to inventory and more
- manage and oversee employees dealing with warehousing, transportation of goods, sales floor work, customer service, finance, and more
General and Operations Managers Tools and Technology
Managers of this nature will need to exhibit proficiency in every tool that is in use in their place of employment. Specialized software or equipment specific to their business will need to be mastered. General tools will include computers and basic office software like word processors and financial management. Email and internet skills will also be required as business moves toward more electronic communication.
Education and Training for General and Operations Managers
A bachelor’s degree is often required for this position, as most employers will want to see that you have the necessary background knowledge to handle various situations independently. Some employers will allow you to work your way up through the company, but by and large, a four year degree is advised.
General and Operations Managers Salary
Salary will generally be commensurate with specific industry standards along with individual experience and qualifications. Nationally, it ranges from $45,000 to $187,000 with a median of $97,300. If you’re hoping to move up in pay scale, it might be helpful to you to examine the geographic restrictions of your area.Salary is generally not dependent upon hours worked for those in general and operations management; this is usually a salaried position as opposed to an hourly one. And the hours required in order for the individual in this position to be successful can be quite burdensome. The end result of that is a discrepancy between hours worked and wages for those on the lower end of the pay scale. It is wise for those seeking to join the ranks of general and operations managers to be aware and accepting of this circumstance, at least at the start of their careers.
General and Operations Managers Jobs by Geography
Nationally, pay will be much higher in more populous, affluent regions. Less populated states show mean wages on the lower end of the scale, and less populated or less affluent regions of each state show the same. It is advisable to seek out employment as a general and operations manager in a more upscale neighborhood in order to maximize your earning potential.