What Do Gaming Surveillance Officers and Gaming Investigators Do?
This position primarily entails acting as a security agent at a gambling operation. Casinos and casino hotels depend on the keen eyes of Gaming Surveillance Officers and Gaming Investigators to identify fishy activities such as theft or cheating by patrons or employees. An employee in this position is likely to use video and audio equipment as well as one-way mirrors to observe activities above the casino floor, desk and cashier’s cage. Upon observing an anomaly, the employee would alert the supervisor of violations and any suspicious activities verbally as well as in writing.A job growth of about 7% growth annually is projected for this position across the United States, which should result in about 210 openings each year. Most of the jobs are located in casinos and hotel casinos.
Gaming Surveillance Officers and Gaming Investigators Skills and Abilities
Gaming Surveillance Officers and Gaming Investigators spend a large portion of their time monitoring for anything that is out of place in the gaming environment. If you desire to work in this job, you must have the ability to use the surveillance equipment while following house protocol and applicable laws. You need to determine whether events or activities are complying with those rules and laws. It is helpful to possess knowledge of electronic equipment and computer hardware and software, and to have the aptitude to use word processing and spreadsheet programs to record events and manage records and files as required. Listening and communication skills are required, as are critical thinking and good judgement. This job requires the ability to notice and understand people’s actions and reactions, and to predict when something is about to go wrong or when someone is about to cheat or steal.
Gaming Surveillance Officers and Gaming Investigators Duties
In this position, you need to be able to focus on a very specific task, often for a long period of time, while working in a very structured environment. The following tasks might be part of your workday as one of the Gaming Surveillance Officers and Gaming Investigators:
- Operate surveillance equipment to identify and gather evidence against cheating, stealing or any other suspicious activities
- Alert supervisors verbally and record violations and complaints
- Ensure compliance with safety or security policies or regulations
- Manage security operations
- Train employees
Gaming Surveillance Officers and Gaming Investigators Tools and Technology
Numerous surveillance items are used such as security systems, closed circuit television surveillance systems and video and still cameras. Software such as FileMaker Pro and iView Systems may be used. Basic office programs such as Microsoft Outlook, Excel, PowerPoint and Paint may also be used.
Education and Training for Gaming Surveillance Officers and Gaming Investigators
A high school diploma is the minimum education typically required to become Gaming Surveillance Officers and Gaming Investigators, although 12.9% of these workers hold at least a bachelor’s degree. It is possible to obtain this job without prior work experience, and on-the-job training is standard.
Gaming Surveillance Officers and Gaming Investigators Salary
The median annual pay for Gaming Surveillance Officers and Gaming Investigators is $29,800. The bottom 10% of employees make an average of $20,800 and the top 10% make an average of $47,700 per year.
Gaming Surveillance Officers and Gaming Investigators Jobs by Geography
Indiana, Nevada, New Jersey, North Dakota and Georgia pay the highest average wage for this job. Puerto Rico, Oregon and Oklahoma are growing more jobs, but a larger percent of the country’s jobs are found in Oklahoma, Pennsylvania and Nevada. If you are interested in becoming one of the Gaming Surveillance Officers and Gaming Investigators for a casino or hotel casino then you will need to live near an area that allows legal gambling.