What Do Gaming Supervisors Do?
The industry that deals in betting is called the gaming industry. The primary role of gaming supervisors is to oversee and direct the activities of workers who operate in a particular gaming area. They need to make sure that stations are adequately staffed for the shift. Gaming supervisors move from table to table to observe activities in their area. They may interact with patrons by explaining the house operating rules or fielding complaints. They also may be responsible for organizing and even leading activities and services for special guests. Gaming supervisors must be efficient and professional, with strong interpersonal skills.Annual growth for this position is projected to be 8% across the country. The outcome of this growth should be about 1,100 job openings every year. The jobs will primarily be at casinos and hotels.
Gaming Supervisors Skills and Abilities
Impeccable customer service skills are quite important in this job. You are a promoter and you are selling the house games, so sales and promotion skills are important. You must be knowledgeable about effective management techniques to properly supervise employees in such a structured environment. Gaming Supervisors must also have a deep understanding of the games, and knowledge of math is helpful.Other skills that are useful for Gaming Supervisors include the following:
Gaming Supervisors Duties
Gaming supervisors are usually working in casinos and hotels. In this position, you will be supervising an activity with many rules and regulations as a large amount of money is moved around. Strict protocols must be followed. Some of the specific tasks associated with this position include:
- Ensuring that rules and regulations and followed during game operations
- Making sure that employees are providing high quality service
- Being vigilant against cheating
- Welcoming patrons
- Completing paperwork necessary for monetary transactions
- Knowing game rules and strategy and explaining them to guests
- Addressing complaints and reporting incidents
- Setting and keeping table limits and banks for every game
- Scheduling staff and ensuring adequate staffing at each table in your area
- Completing performance evaluations
- Identifying and offering help for compulsive gamblers
- Recording bets, issuing receipts for them and paying them off
- Overseeing the movement of coins and currency
- Ensuring that VIP players are given perks based on amount of wager and length of play
- Hiring and training new employee
- Tracking expenses and budgeting
Gaming Supervisors Tools and Technology
Security is a top priority in the gaming industry, and gaming supervisors will need to be familiar with the security alarm system technology used in the building. Calculators are necessary for money calculations and familiarity with spreadsheets and word processing is helpful.
Education and Training for Gaming Supervisors
This is a field where 31.9% of employees have received a bachelor’s degree or higher. It is possible to be hired with only a high school degree, and the work experience required can be less than five years.
Gaming Supervisors Salary
The median annual salary for a gaming supervisor is $49,400. However, the top 10% of Gaming Supervisors are currently bringing in $71,800 annually.
Gaming Supervisors Jobs by Geography
As you would imagine, Nevada has the most jobs in the nation available for gaming supervisors. However, it doesn’t quite pay the most. Nevada is ranked second for the highest median salaries after New Jersey. If this job appeals to you and you are able to live near gambling operations then this might be the career to pursue.