What Do Gaming Service Workers, All Other Do?
All Gaming Service Workers who are not listed separately in other categories fall into this job category. This means that gaming dealers, supervisors, security employees and gaming and sports book writers and runners are not included here. Gaming services workers attend to patrons in places such as casinos, hotel casinos or racetracks. Jobs in this category include technicians who repair gambling machines, coin loaders, workers who oversee games like bingo, employees who take bets or pay out winnings, concierge hosts and pit bosses.The projected annual growth for the jobs in this category is 9%, which means that there are expected to be about 350 openings for this position each year. The available jobs are located in places of betting such as casinos, casino hotels and racetracks.
Gaming Service Workers, All Other Skills and Abilities
Employees who provide gaming services to customers perform a wide variety of tasks in a very controlled, structured environment with many rules. Gaming Service Workers must have excellent customer service skills and should be adept at following verbal and written protocol. It is important to have good listening skills and to be able to identify when there is a safety issue or when a violation is taking place.
Gaming Service Workers, All Other Duties
The main objective of all of the positions in this category is to enable customer gambling in a legal and safe manner. People in some of the positions frequently work directly with patrons and some do not. Regardless of specific position at the casino, casino hotel or racetrack, Gaming Service Workers will often have the following duties in their job descriptions:
- Interacting with patrons and ensuring that they have a positive experience
- Monitoring patrons and other employees for cheating, theft or misbehavior that is in violation of house rules and legal regulations
- Informing the supervisor or appropriate security employee of any observed anomalies
- Following and enforcing the house safety rules and regulations
Workers in particular jobs will have specific duties based on the position. For example, slot supervisors supervise the activities of the slot department and refill machines with money or tickets or money, reset cash slot machines following a payout, take customer complaints and train employees.
Gaming Service Workers, All Other Tools and Technology
Gaming service workers should be familiar with gaming technology and safety equipment. As an employee in this category, you might be required to obtain and record data in word processing programs, spreadsheets and through email. You also need to be aware that you are being surveilled.
Education and Training for Gaming Service Workers, All Other
Most gaming service workers need a minimum of a high school diploma to be hired, although 7.9% of current workers do not have a diploma and 8.9% hold a bachelor’s degree. No experience is typically required to be hired, and on-the-job training is provided.
Gaming Service Workers, All Other Salary
The annual median wage for gaming service workers who do not fall into one of the other categories is $24,200. The top 10% of employees in this category make an average of $38,200 and the bottom 10% only make $17,500. The exact wage you are able to make will depend on which job you obtain within this broad category.
Gaming Service Workers, All Other Jobs by Geography
Pennsylvania, Colorado and New Jersey pay the best on average to the gaming service workers in their respective states. The states with the most jobs are California and Nevada, and California is currently experiencing 21.7% job growth in this job category. If you wish to pursue a job as a gaming service worker, then it is necessary to live near an area that allows legal betting.