What Do Eligibility Interviewers, Government Programs Do?
Who receives government assistance is determined by eligibility interviewers. They apply state or federal guidelines to determine the eligibility of people who apply for programs and agency resources. These programs include Social Security, welfare, public housing, and unemployment benefits. There are quite a large number of these types of jobs throughout the country, with an annual growth rate of 10% expected over the next twenty years. That means the projected job openings will be 4,160 per year. These jobs can be affected by government funding and changes in program guidelines.
Eligibility Interviewers, Government Programs Skills and Abilities
This type of work is suited to people who are very detail-oriented and able to work well independently. A large part of the job is customer service, since you will be determining clients’ needs. You will do clerical duties as well, including filing, transcribing, and managing records. You will be trained in laws and government regulations required for administration of the assistance program. You may need to use math skills to determine financial requirements. You may need administrative and management abilities as well, especially during the interviewing and information gathering processes. Other skills needed are:
- Excellent oral and written communication skills.
- Critical thinking and reading comprehension.
- Social perceptiveness.
Eligibility Interviewers, Government Programs Duties
As with all government work, you will be working with the general public while following policies and procedures in accordance with the law. You will assist clients with questions about benefits and their claims, conduct interviews, and interpret information to determine eligibility. You will need compile records and evaluate personal and financial data for accuracy. Consulting with other experts or supervisors for more information may also be required. Recordkeeping, documentation, and preparing reports are an integral part of eligibility work.Other tasks you might complete include:
- Assisting in job or housing referrals.
- Monitoring benefit payments.
- Investigating possible fraud or abuse.
- Conducting reviews for ongoing eligibility and home visits.
Eligibility Interviewers, Government Programs Tools and Technology
The majority of the tools used by eligibility workers are office equipment. Fax machines, personal computer, photocopiers, and calculators would be necessary on a regular basis. Occasionally, workers might have to go to a different location to interview potential recipients and would need to drive an automobile. Software commonly used in an office setting, such as electronic mail, database or spreadsheets, calendar or scheduling, and word processing, would also be frequently used. In addition, you will need to learn software specific to government programs and medical or data analysis to be productive and manage a full case load.
Education and Training for Eligibility Interviewers, Government Programs
Some of these positions only require a high school diploma, but many eligibility workers have taken some college classes or have a bachelor’s degree. Most of the training is on-the-job as you familiarize yourself with government policy and program requirements. Additional course work in community organization and advocacy can also be helpful.
Eligibility Interviewers, Government Programs Salary
Salaries in this field can vary depending on the region where you live and your level of experience. The lowest 10% of eligibility workers earn $29,500, while the top 10% make almost $57,000. The median wage is just over $42,000 annually.
Eligibility Interviewers, Government Programs Jobs by Geography
The states with the greatest number of interviewer positions are Texas, Michigan, and Missouri. The states with the highest salary range are District of Columbia, Rhode Island, and Illinois. These positions are available all across the nation and are usually concentrated in the capital of each state. Regional offices in other cities and towns also handle applications for government assistance, so you might be able to find a job in this field without having to move.