What do Counter and Rental Clerks Do?
If you have an effervescent personality and enjoy interacting with the public, a career as a counter and rental clerk may be a perfect fit for you. These clerks receive payments and orders for rentals, services, and periodically, repairs. Rental clerks are also sometimes charged with describing and recommending services based on the needs of individual customers. Rental and counter clerks work in many different environments and industries. The automotive rental industry employed the highest percentage of rental clerks, followed by general rental, and consumer goods companies. A basic understanding of sales processes may be required, since clerks are sometimes encouraged to promote additional products or services.
Counter and Rental Clerks Skills and Abilities
Counter and rental clerks should be well-versed in all areas of customer service. Clerks serve as a direct representation of the business, and are usually the first member of the company that a customer interacts with. Active listening skills are extremely important, and clerks should have the ability to understand the concerns of the customer. On some occasions, clerks will be expected to address customer concerns and complaints without the assistance of a manager.
Counter and Rental Clerks Duties
Counter clerks typically perform the following functions:
- Greet customers and describe and suggest products or services
- Compute charges and added fees for rentals
- Explain rental policies, procedures, and regulations
- Prepare proper paperwork and obtain customer information
- Keep a thorough record of financial transactions
- Inspect equipment prior to customer use
For safety reasons, patience and close attention to detail can also be helpful, since some clerks will have to handle heavy equipment.
Counter and Rental Clerks Tools and Technology
Computers and various software programs are usually utilized to enter customer information and organize data. The ability to enter numerically correct information, retrieve reservations, and electronically research information is a very important aspect of this career. Clerks may also use cash registers to receive payment and issue refunds. Pricing equipment such as barcode scanners provide clerks with information regarding a product’s price and availability. Some places of business may require clerks to possess a valid driver’s license and make deliveries to clients.
Education and Training for Counter and Rental Clerks
This particular career requires less than a high-school diploma, so it is an entry-level career that is accessible to most people. Roughly 36% of counter workers have a high-school diploma only, but 26% report having at least some college education. Becoming a counter clerk does not require an extensive work history, so it is good for workers seeking first-time employment. There is usually a short period of on-the-job training prior to officially beginning work and this field does not require advanced degrees or specialized vocational training. The employment prospects for this field seem to be fairly positive – there was an 11% growth in the demand for counter clerks.
Counter and Rental Clerks Salary
The overwhelming majority of counter and rental clerks are paid by the hour, with the median hourly wage for this career being $11.47. The highest-paid 10% earned approximately $21.21 an hour, while the lowest paid earned around $8.36 an hour. Nationally, there are around 437,000 workers employed as clerks and there was a 0.4% increase in the hourly wage over the last year. Clerks employed by private automotive dealerships earned the most, while those employed by dry cleaning and laundry services earned the least.
Counter and Rental Clerks Jobs by Geography
The top paying states for a rental and counter clerk are Delaware, Massachusetts, and Vermont. California, Washington, and Alabama have the highest concentration of rental clerks in the country. If you are seeking quick and stable employment in this industry, the Los Angeles-Long Beach-Glendale metro area has the highest level of employment in the country for rental clerks. Surprisingly, the top paying metro area is Medford, OR.