What Do First-Line Supervisors of Housekeeping and Janitorial Workers Do?
Workers in this field supervise housekeeping and janitorial staff in establishments like hotels, schools, and offices. They plan and coordinate the workers’ schedules, enforce policies, and are directly involved in the day-to-day operations. These supervisors work largely behind the scenes to ensure that public and private spaces are inviting and well maintained. There is expected to be a 13% increase in available jobs in this field over the next few years, with about 9,160 positions opening annually.
First-Line Supervisors of Housekeeping and Janitorial Workers Skills and Abilities
Supervisors in this field need to know how to communicate effectively with others in a way that is both personable and professional. They often work with both the customer and the workers to ensure that standards are being met and issues are being addressed. To work in this field, you will also want to understand the best ways to motivate others while also being firm and fair. You should know how to allocate resources to produce the best result. The ability to accurately assess and monitor others is also important, and you may be involved in the hiring process for new staff. You would also train staff in an effective manner, to ensure that regulations are being followed and that day-to-day processes are running smoothly.
First-Line Supervisors of Housekeeping and Janitorial Workers Duties
In this position, you would arrange employees’ work schedules, taking into account their availability along with the needs of the establishment. In the case of businesses, janitorial work is often done steadily without much fluctuation in the amount of work that needs to be done. For other establishments like hotels, the supervisor, along with the manager, will build the employees’ schedules around hourly and seasonal changes in the level of customer needs. Other work activities include:
- Ensuring operational and governmental standards are being met
- Investigating customer complaints
- Maintaining records of work schedules and budgets, etc.
- Keeping inventory of supplies and equipment
- Selecting appropriate cleaning materials
- Performing employee evaluations
- Inspecting employee performance
- Participating in cleaning and janitorial work as needed
- Suggesting changes to procedures and/or resources
- Maintaining equipment and making small repairs as needed
First-Line Supervisors of Housekeeping and Janitorial Workers Tools and Technology
In this position, you would most likely use vacuum cleaners, industrial washers and dryers, carpet steamers, floor scrubbers, and power floor buffers. The technology requirements of the job may include Microsoft Outlook and Access, help desk software, facilities management software, and inventory tracking software.
Education and Training for First-Line Supervisors of Housekeeping and Janitorial Workers
Most supervisors in this line of work have a high school diploma or equivalent. A little over 15% haven’t graduated from high school, and a small percentage have advanced degrees. The typical work experience needed for this job is generally less than five years, and a related instructional program for those who do attend school is building and property maintenance.
First-Line Supervisors of Housekeeping and Janitorial Workers Salary
The average yearly salary for this job ranges from $22,300 to $60,400, while the average hourly rate is between about $10.74 and $29.02. Factors that impact individual salaries and wages are how long you’ve been employed in the field, what state you live in, and what type of establishment you work for.
First-Line Supervisors of Housekeeping and Janitorial Workers by Geography
Utah, Texas, and Arizona are expected to have the biggest increase in available jobs, while New Jersey, Florida, and Guam are expected to have the smallest. Currently, California, New York, and Texas employ the highest numbers of workers in this field overall.