What do Cashiers Do?
Cashiers receive and distribute money in non-financial business establishments. These places include restaurants, retail stores, supermarkets, and organizations. Cashiers process paper currency, checks, and credit cards. They may also utilize special equipment such as cash registers, scanners, and calculators. Cashiers are employed in a wide variety of industries and professional environments. Some sales are involved, and cashiers may be required to sign customers up for store rewards or credit cards.
Cashiers Skills and Abilities
Since cashiers regularly interact with the public, customer service and interpersonal skills are of the utmost importance. The ability to listen to complaints, peacefully resolve problems, and issue refunds if necessary is required. Cashiering involves handling multiple financial transactions over extended periods of time, so knowledge of basic mathematics is non-negotiable. Close attention to detail can help with this and cashiers must feel comfortable handling large amounts of cash along with delicate financial information. An elementary level understanding of sales processes may also be helpful since many institutions encourage cashiers to promote additional products and services.
The primary function of a cashier is to receive payment by cash, check, credit card, or automatic debit. In the event of a monetary dispute or the purchase of an unsatisfactory good, cashiers may also issues refunds or vouchers. Cashiers also address customer complaints and concerns in a compassionate and professional manner. In-depth knowledge of product prices is sometimes required in order to perform the job properly. Cashiers may also be expected to:
- Keep their personal areas clean, neat, and orderly
- Count money in the register at the beginning and end of each shift to ensure accuracy
- Process returns and exchanges
- Help out in other areas of the store (ex: stocking)
- Request assistance or information via paging systems
- Train sales personnel
- Maintain records of sales or other financial transactionsCashiers are also responsible for greeting customers and being a positive face of the company.
Cashiers Tools and Technology
Cashiers utilize an array of electronic equipment. Barcode-reading equipment such as handheld scanners automatically detects a product’s price and inventory information. In order to move items from a customer’s cart to a cashier, many stores employ the help of conveyor belts. Electronic cash registers are used to hold money and complete transactions. For cashiers in office environments, accounting software and point-of-sale software is used to keep track of financial transactions.
Education and Training for Cashiers
The educational requirements for cashiering are fairly relaxed. Although the majority of cashiers possessed at least a high-school diploma, there is a sizeable minority that did not have any formal education. This is an entry-level career, meaning that extensive work histories are not required. As a cashier, there is a very short period of training before you actually begin working individually. Only about 9.5% of cashiers held a bachelor’s degree.
Although cashiering can provide a steady income, it typically does not provide extraordinarily high wages. The median hourly wage for a cashier is $9.16. On the higher end of the spectrum, roughly 10% of cashiers earned at least $13.48 an hour. The lowest paid 10% earned around $7.98 an hour. There was a 0.2% increase in wages for cashiers over the last year.
Cashiers Jobs by Geography
The states with the highest concentration of cashiers are Louisiana, Alabama, and Montana. The top paying states for cashiers are Washington, Alaska, and Oregon. The New York City metro area had the highest employment rate for cashiers. California employed the most cashiers and paid some of the highest wages. The field of cashiering grew slower than most, but it is expected to improve over the coming years. Cashiers tend to find work with greater ease than workers in other career fields.