What Do Ushers, Lobby Attendants, and Ticket Takers Do?
Various recreational facilities depend on ushers, lobby attendants and ticket takers to assist patrons with whatever they need. You may need to help people find their seats, help people find the bathroom or look for lost items. No matter what, it is your job to ensure everyone has a good, enjoyable time. There are already a ton of lobby attendants and ushers in the country, and the need for them is only going to increase. Growth of 2% is expected to occur annually, which will mean 5,930 jobs will be created each year.
Ushers, Lobby Attendants, and Ticket Takers Skills and Abilities
Customer service is crucial for these kinds of positions because you will be interacting with all different kinds of people throughout the course of any given day. You need to have a friendly, professional demeanor and be able to communicate effectively. Part of your responsibilities may include trying to sell products or services, so being knowledgeable of marketing tactics can prove to be useful. You need to constantly be aware of your surroundings so that you can detect problems before they get worse. Depending on where exactly you work, you may need to be familiar with various media production techniques. You should know how to entertain guests through the use of visual or written media.
Ushers, Lobby Attendants, and Ticket Takers Duties
As long as there are customers at your place of employment, there will be duties you will need to perform. These include greeting guests as they enter the establishment. You may need to take their tickets and direct them where they need to go. It may also include answering any questions a patron may have for you. Some workplaces may require you to give tours or to guide patrons to their seats. If there are any disruptions, then you may be the one tasked with resolving conflict and coming up with an amicable solution. Even if you are not directly working with guests, you will still have work to do because the establishment will need to be cleaned and routine maintenance will need to be performed. You may also be responsible for safely handing food and drinks if your workplace has a refreshment stand. Other duties that are often expected of ushers include:
- Handling staff schedules.
- Distributing show programs.
- Counting ticket sales.
- Managing inventory.
- Displaying signs and other promotional materials.
Ushers, Lobby Attendants, and Ticket Takers Tools and Technology
You should be prepared to handle some pretty basic equipment like cash registers and bar code readers. You may not ever actually use one, but you should know the proper way to utilize a fire extinguisher. Additionally, you should be capable of reading maps and using flashlights.
Education and Training for Ushers, Lobby Attendants, and Ticket Takers
Completing the tasks expected of you generally only requires a high school education or less. Most people are able to obtain one of these jobs with little to no previous work experience, and there is hardly any training you will need to complete once you actually get a job.
Ushers, Lobby Attendants, and Ticket Takers Salary
Due to the fact that not a lot of education and experience is needed to get a job in this field, the starting salary is generally fairly low. The median hourly wage across the United States is $9.02, but you could potentially go up to $13.00 an hour or more.
Ushers, Lobby Attendants, and Ticket Takers Jobs by Geography
Movie theaters and other art facilities rely on attendants and ticket takers. Practically every state has a need for this type of work, and the top paying states for ushers tend to be New York, Nevada and Washington.