What Do Slot Supervisors Do?
Any establishment that has slot machines will rely on dependable slot supervisors to ensure the machines continue to operate efficiently. In addition to handling the repairs of broken slot machines, they will also oversee the staff to make sure everyone is doing their job. These supervisors also deal with patrons who may have questions or complaints. It is also the responsibility of a slot supervisor to enforce all the rules of the company.People love slot machines, and as a result, the need for efficient supervisors is going to increase by 6% every year. That means there are going to be about 280 job openings annually, and those positions will be opening up all over the country.
Slot Supervisors Skills and Abilities
Numerous administrative tasks are performed by the slot supervisor, so you need to be familiar with management principles like human resources, resource allocation and strategic planning. Since you will be dealing with the general public fairly frequently, you need to be adept with customer service. That means being able to handle all complaints in an amicable manner that ensures everyone leaves happy. Overseeing the staff means that slot supervisors also need to be able to communicate effectively so that everyone understands what their duties are. You constantly need to be aware of what is going on at all times so that your workers are doing their jobs and patrons are playing fairly.
Slot Supervisors Duties
One of the duties of a slot supervisor involves verifying and handing out payments. You will need to ensure that a customer receives every penny that is earned and that he or she gets it promptly. You need to pay attention to the operation of the machines and detect a problem as soon as it comes up. This also involves refilling the machines with coins if they run out. If there is an issue, then you will be the one who needs to contact someone to come and fix it. In order to repair machines rapidly, you will need to record exactly how it is malfunctioning so an expert knows what to do. Various other responsibilities are placed on the shoulders of slot supervisors, including:
- Enforcing all gaming rules of the establishment.
- Performing routine maintenance.
- Exchanging and converting currency.
- Resetting a machine after a payout.
- Patrolling the premises.
- Monitoring all activities to prevent future problems.
Slot Supervisors Tools and Technology
Naturally, you should be familiar with the mechanics of a slot machine so that if an issue comes up, you can venture a guess as to what the problem is. Aside from that, you need to be adept with using a cash register and a payment kiosk. You will also be spending a fair amount of time in front of a computer, so you will need to know how to utilize spreadsheet and presentation software.
Education and Training for Slot Supervisors
As far as education goes, a high school diploma is really all that is needed. However, work experience is incredibly useful when you are trying to get this position. Many businesses will be looking for a minimum of five years of experience in applicants. If you have any kind of background with casino management, then that will be a major plus.
Slot Supervisors Salary
A yearly salary of $20,000 is to be expected if you are new to the field. The median annual salary for this kind of work is closer to $33,000, and there are certain individuals who make $55,000 a year or more.
Slot Supervisors Jobs by Geography
The gambling industry is the biggest employer of slot supervisors. California, Mississippi and Louisiana have the highest employment levels in the country. This is the career for you if you want a lucrative career in the casino industry.