What do Social and Human Service Assistants Do?
Many people depend upon social and human services for assistance throughout their everyday life. To ensure that these services are available, there are usually particular individuals set in place. As a social or human service assistant it is your job to either administer or facilitate the administration of various services to members of your community.
Social and Human Service Assistant Skills and Abilities
Customer service skills are essential for properly fulfilling this position. It is important to have a genuine desire to help others, as well as patience and compassion for the individuals that you assist. Strong communication skills are also necessary for this job. You will need to have active listening skills and be able to comprehend written communication, as well as be able to fully articulate yourself verbally and in writing. Being that you will be handling multiple duties for a number of clients throughout your day, proper organization and time management skills are also key.
Social and Human Service Assistant Duties
Though each day may be different, there are particular duties that you are expected to undertake in this position. Some of the main tasks include:
- Collecting, organizing and maintaining client information and documentation
- Monitor and evaluate the activity of clients
- Verify information given through references, home visits and other forms of fact checking
- Pinpoint and address any client issues
- Provide education and training on various social services and topics
- Assist clients with obtaining resources that are not provided within your facility
- Cultivate productive business relationships with other care providers
Depending upon the services that your facility offers, you may be expected to fulfill a range of other duties. You will have to provide some services simultaneously, though all duties are not expected to be completed daily.
Social and Human Service Assistant Tools and Technology
In completing the various duties, there are tools that can assist you. An automobile will help you to get around the community and to transport clients when necessary. Different types of phones, such as multi-line and hearing impaired, will aid you in assisting individuals within your facility. To ensure proper communication, you will need a copy and fax machine, as well as computers. In efforts to collect and maintain data, there are a few different software programs that you may utilize:
- Office suite
- User interface and query
- Internet browser
Education and Training for Social and Human Service Assistants
A formal education is not required, though many professionals do obtain their bachelor’s degree. However, this is not necessary seeing as on-the-job training is provided for the specific social or human service that you will be providing. As policies, procedures and social needs change, you can expect continued on-the-job training opportunities. It would also behoove you to stay abreast of popular social issues.
Social and Human Service Assistant Salary
Considering that much education is not required to start, the beginning wages can start off in the lower range of about $20,000. With time and experience, this yearly wage can grow. In 2014, the median wage for social and human service assistants was close to $30,000, with some individuals making around $47,500 at the higher end.
Social and Human Service Assistant Jobs by Geography
The more populated states, such as California, New York and Pennsylvania, have the largest number of openings available, though there are opportunities in virtually every community. In fact, the trends show that the number of positions is expected to increase in the next few years, making this position a great choice for individuals with a passion for helping others.