What Do Tellers Do?
Tellers are generally the face of a bank or credit institution, and they have the important responsibility of paying out and receiving money. You will need to maintain a record of all the funds that flow through the bank and help everyone who comes in with whatever transaction needs to be performed.There is not a lot of growth expected to occur in teller positions over the next decade. Only a 1% increase is projected to take place, but that amounts to around 25,980 job openings annually, so there will be plenty of opportunities to get a career in this field.
Tellers Skills and Abilities
A big part of a teller’s job is to interact with the public to help them with financial issues, so you will need to have superior customer service skills. That means being able to evaluate a customer’s level of satisfaction and meet the company’s high standards for service. Some basic math will be performed on a daily basis, so you should be familiar with the basic tenets of algebra and arithmetic. In order to keep a log of all the transactions that come through, you will need to use a computer system, so you should be comfortable with using electronics and various types of software. Banks and similar institutions offer numerous services, so you may be expected to try to sell something that would be relevant to a customer. Another important quality all tellers should possess is service orientation, and that means you are constantly looking for ways to help customers and improve their overall experience.
You will be receiving cash and checks throughout any given day, and you will need to check to make sure the cash is authentic and the checks are signed properly. You will also be tasked with writing cashier’s checks and providing deposit slips to customers. At the end of your shift, you will need to balance the cash drawers so that the correct amount of funds is present. You may also need to order an additional supply of cash to meet the demands being placed on the bank. You will also be helping customers with any special requests like getting a loan or receiving a credit card. Various other responsibilities are placed on tellers, including:
- Carrying out currency exchanges.
- Typing and filing documents.
- Monitoring the bank vault.
- Identifying transaction mistakes when there is an irregularity.
- Mailing bank statements.
- Preparing work schedule for bank staff.
Tellers Tools and Technology
You should be familiar with operating and troubleshooting an ATM. You will also need to learn how to use checkwriters, check encoders and passbook printers. There are numerous types of accounting software your place of employment may use, and learning how to use it is essential.
Education and Training for Tellers
Most tellers have only a high school education, and there are no real courses you need to take like you are in school. Like with most jobs, you will need to be trained once you actually get the job. An instructional program in financial services may be requested for you to take.
Many tellers will start out making close to $9.65 an hour. However, with more experience comes higher wages, and the median hourly wage in the country is $12.38. More money stands to be gained, but it will largely depend on your experience level and what state you work in.
Tellers Jobs by Geography
Alaska has the highest annual mean wage at $30,720. However, the states with the highest employment levels for this particular occupation are California, Texas and Florida. Banks and credit unions need tellers, so there is bound to be work regardless of where exactly you live.