call center jobs
Call Center Services Representative II - 60065669 - Tampa Call Center 1
Requisition No: 521181 Agency: Children and Families Working Title: CALL CENTE...
Call Center Representative
Responsibilities: Attend calls from insured clients in relation to company ins...
Call Center Representative
The Premier Collection is now hiring Call Center Agents for their Elmsford NY de...
Bank Call Center Representatives
Responsibilities: Manage large numbers of incoming and outgoing calls in a tim...
Call Center Rep
Role Overview: Proctor Loan Protector is growing and the Customer Service depar...
Outbound Call Center Representative
We're looking for talented career minded individuals to join our team of Appoint...
Customer Call Center Representative 10Am-7Pm
Call Center Representative (Mid Shift 3:00 PM to 11:00 PM, Saturday and Sunday M...
Customer Call Center Representative 8Am-4Pm
Call Center Representative (Day Shift 8:00 AM to 4:00 PM, Saturday and Sunday MA...
Call Center Account Representative
Make your next career move to a proud 3-time Top Workplace Award Recipient and o...
Call Center Training Facilitator
Responsibilities for this Position Location: USA MI Troy - 2351 Bellingham Dr. ...
More about call center jobs
The call center industry is set up all around the world, offering companies both inbound and outbound customer support. The professionals in this industry aspire to build a future career in customer relationship management (CRM) or operations management. Working in a call center is a rewarding part-time opportunity preferred by freshers, high-school and college graduates as the field requires minimum education qualification with great communication skills as the key requirement.Some Popular Career Options in Call Center
It is a fast-paced industry that offers many different roles and career options to individuals, depending upon their skills, company’s requirements, job locations, experience, and education qualifications. Some of the popular career options include:
- Call Centre Agent: This job profile also includes different titles – Sales Advisor, Customer Support Specialist, and Customer Service Representative. The work (both inbound or outbound) of an agent involves interacting with customers, address problems, come up with a solution, and set up follow-up emails, calls, and visits.
- Quality Analyst: The work of a call center quality analyst is to access, improve and monitor the quality of interaction had with the customer. This may include monitoring phone calls, emails, and chat for quality control.
- Operations Manager: This is a managerial level work profile where the professionals focus on training, recruiting, and guiding freshers and new employees. These professionals work together with the team to meet the company’s goal and the KPI targets.
- Digital Contact Director: The directors work constantly to find new and trending ways to connect with customers using various digital platforms work also requires designing, creating, and developing content for branding across different platforms, including social media, emails, web, and live chat.
The salary or pay rate of call center job profiles may differ from company, job location to type, and nature of the job. The per-hour median salary of a customer service representative is around $17, which makes it about $35,800 per year. A call center agent may get around $14 per hour; it is a popular job profile among high-school and college graduates looking for summertime/part-time job opportunities. Some of the best paying cities in the United States for call-center representatives are New York, Atlanta, Houston, Austin, Chicago, and Phoenix.Call Center Career Qualifications and Skills
Along with relevant educational qualifications, the client servicing field persistently looks for professionals with excellent communication skills, technical knowledge, and a problem-solving attitude.Educational Qualifications
The minimum education required for the job at a call center is a high-school diploma or GED. With more supervising and administerial roles, you may require to have a specialized undergraduate or post-secondary degree. The customer service representatives also get through a limited period training session or certification program, focusing on things like the process for addressing the customers’ queries and how to use different software and equipment.Technical and Personal Skills
The skills required for a call center representative may vary across different job profiles, experiences, positions, and responsibilities within the company. Some skills include:
- Communication skills: to offer clear, concise, and crisp information via phone, email, and in-person interaction.
- Listening skills: to carefully listen and address customers’ problems.
- Professionalism: to help the company retain loyal customers through professional services.
- Patience: to allow dissatisfied customers to explain problems without any rush.
- Problem-Solving: determine a redressal for customers’ problems for customer retention and loyalty.
Interviews for any job profile can make you anxious; thus, come prepared to answer a wide range of questions related to your education, preferences, experience, and expectations from this job. Some common questions can be about:
- Describing your strength and weaknesses
- Your experience in client servicing or customer relationship
- Your idea of a call center and career in this industry
- How you will deal with unsatisfied or snarky customers
- Your understanding of inbound and outbound customer services
Additional tips: Read about the company and its products and services before going for the interview. Try to demonstrate your communication and listening skills to the fullest as they are the key ingredients to become a good call center representative.