A number of companies are predicting big rebounds from the economic downturn and will add significant numbers to their respective customer service departments over the next several months.
The trend in increased customer service hiring does not appear to be happening solely because of the upcoming holiday season either. According to data pulled from the Bureau of Labor Statistics (BLS), positions for customer service representatives were listed as 1 of the top 10 jobs that grew more than 30% over the past year, the Huffington Post reports.If you are a job seeker with customer service experience on your resume and currently live on a military base, you may be in luck. The Phoenix Business Journal reports that Virginia-based N.E.W. (NEW) Customer Services is planning to create 1,800 home-based customer service positions on military bases across the U.S. over the next year. The company said it is looking for workers with previous experience in either retail or customer care on their resumes to provide technical support to more than 150 million customers in 42 states.Angela MacKay, talent acquisition manager for the NEW said the company will kick-start the hiring campaign by recruiting 500 veterans or military spouses.You see stories where military spouses are not able to find a job because companies aren’t willing to put in the money to train them because you have to leave, Mackay told the news agency. “You can take the job with you should you leave your location.”MacKay said that candidates who will be working from home should have a computer, high-speed internet, a basic analog land line and a headset.Elsewhere, there are other signs of increased customer service hiring as online publisher of photos and other products Shutterfly said it would be expanding its customer service base and manufacturing operations by more than 400 workers in South Carolina, despite lower than expected revenues. The Charlotte Business Journal reports that the company expects to open the new facility in Fort Mill during the second quarter of next year.For those of you looking for a seasonal job, many companies have already put out the call that they will be hiring additional staff over the next few months. Kohl’s recently announced it was looking for more than 52,700 customer service workers at its retail stores, distribution centers and credit operations across the country.