Use this professional created Claims Adjuster job description example to gain some inspiration on how to best craft your job description.
Every insurance company relies on claims adjusters heavily. These professionals review insurance claims and supporting videos or audio surveillance information closely to gain a better understanding of each unique insurance claim. A successful claims adjuster job description should make the responsibilities of the position clear.
It is vital that claims adjusters have strong analytical and communication skills. They must be able to evaluate damage and other information quickly and accurately because they head out into the field to investigate vehicles or other property and put a value on the damages while interacting with clients.
Additionally, claims adjusters must have a strong attention to detail. It is helpful to have simple mathematical skills as well.
Claims Adjuster Job Description Template
Are you passionate about customer service, like to travel and enjoy being part of fixing things when they are broken? If so, you are the perfect candidate for a claims adjuster. As a valued part of our top-notch team, you are responsible for handling claims that are filed by policyholders. You may be given the exciting tasks of interviewing witnesses and claimants, investigating claims and processing claims once they are approved. The job of an adjuster can take you all over the area as you meet with new customers every single day, fostering a positive customer service experience by handling claims in an organized manner to benefit both the company and the policyholder.
- Process insurance claims filed by customers on a daily basis.
- Investigate insurance claims once they are filed to determine if the policy covers the event or damage and if the company is required to pay the claimant.
- Handle a variety of insurance claims, including life, home insurance and automobile claims.
- Resolve claim disputes about damage to structures and buildings, or personal liability disputes including motor vehicle accidents, negligent behavior or dog bites.
- Consult regularly with construction workers, lawyers, engineers, accountants, physicians and architects to get expert opinions about the event that caused the damage or injury.
- Observe video or audio surveillance, examine statements and photographs, and consult hospital and police records to determine what actually happened to cause the damage.
- Evaluate total damage to determine the appropriate amount of compensation to be paid to the policyholder and negotiate a payout amount to settle the claim.
- Prepare reports about payouts and present them to insurance companies on a monthly basis.
Job Skills & Qualifications
- High school diploma or GED
- Mandated adjuster’s license required by the state
- Valid driver’s license
- Bachelor’s degree in insurance-related field
- Experience or vocational training with insurance policies and claims
- Background in law, engineering, medical training, architecture or construction