Use this professional created Host job description example to gain some inspiration on how to best craft your job description.
In a restaurant, hosts greet guests, and they must demonstrate a friendly and positive attitude to help make guests feel welcome. Hosts are responsible for seating guests at tables and ensuring the setting is clean and sufficient for the space the party needs.
One important part of a host job description is demonstrating a professional appearance. Hosts must also be able to deliver a pleasant guest experience when answering the phone, communicating with customers in person and seating guest for table service. They should also have the ability to learn the restaurant menu to make meaningful recommendations for meals.
The biggest component of this job is customer service, so a person’s ability to communicate and please guests is essential. Additionally, hosts may also be required to stand for long periods of time. Experience in a fast-paced environment can be helpful for a candidate.
Host Job Description Template
Hosts and hostesses work in a wide variety of locations attending to the needs of diners and guests. They are often the first person that guests at an establishment encounter, so being able to make a great first impression is very important. Working in a close-knit team of people is an essential part of being a good host; if you like working with others in a fast-paced environment, then this job is for you. Do you have a passion for customer service, for cultivating an enjoyable dining experience, and for maintaining the service standards of an establishment? If so, you are the ideal candidate for this position.
- Welcome diners and guests to our establishment with a warm demeanor and a high level of professionalism. Answer phones promptly, keep track of dinner reservations, and respond to the needs of all callers.
- Seat diners in a comfortable location, make adjustments as necessary or requested, and assess and balance the needs of many guests at once.
- Coordinate the efforts of waitstaff to balance workload between all sections of the restaurant and bar.
- Remember, recite, and promote the variety of menu items, daily specials, and drink options as well as the restaurant’s hours of operation.
- Maintain a professional appearance in accordance with the standards of the establishment.
- Manage concerns of guests and diners in an appropriate manner.
- Communicate with restaurant owners or managers about workflow and operational considerations to improve key outcomes.
- Work very closely with waitstaff, bartenders, sommeliers, baristas, restaurant owners, table bussers, chefs, line cooks, and other restaurant employees.
Job Skills and Qualifications
- High school diploma or equivalent
- Ability to handle prolonged standing and walking
- Warm and outgoing demeanor
- Ability to work successfully in a high-pressure environment
- Experience working in restaurant, lounge, bar, or entertainment venues