Customer Service Job Descriptions

Check out these professionally created Customer Service job description examples and get some insight on how to best create a job description that falls under this specific job industry.

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Job Description Examples by Industry and Job Title

To find quality candidates, you need a great job description. Below you’ll find professionally written job description examples that can help give you some inspiration on how to best craft your own job description to attract the best candidates.

Call Center Representative Job Description Template  

Call Center Representative Job Description Template
Job Description Examples

Call center representatives are usually the first person your customers and clients connect with when they need to reach your company. This makes their role important to your organization, because whether they represent you or a client company, their personal communication skills and attitude are an essential part of the image they project. Having detailed customer service job descriptions will help you bring in the right candidates for the job.

The Bureau of Labor statistics does not have specific information on call center representatives, but their information for general customer service representatives indicates a median salary of $31,720. To get more specific earnings information, research other listings in your area. That way, you will have the information you need to create a competitive call center representative job description that will bring you the best candidate.

Cashier Job Description Template  

Cashier Job Description Template
Job Description Examples

Cashiers are responsible for processing payments from customers who purchase goods or services from an organization. They greet customers, answer customer questions, and provide information regarding store policies. They are also typically responsible for counting money in the cash register when their shifts begin and end. Basing customer service job descriptions on this information can help attract qualified applicants.

Cashiers earn an average salary of $19,310 per year, according to May 2015 data from the Bureau of Labor Statistics. It is important to remember that cashiers work in various environments and have different hours. For example, a cashier at a gasoline station may work full-time overnight shifts and earn more than a part-time cashier at a retail store. Consider your industry and local wage data to provide an accurate salary range for job descriptions.

Customer Service Manager Job Description Template  

Customer Service Manager Job Description Template
Job Description Examples

Customer services managers set objectives and implement improvements to make experiences better for clients. They supervise customer service representatives and take on human resource objectives for their team. They also interact directly with patrons to resolve problems. Their responsibility is to improve an organization's customer service process while enforcing company policies. If you want to add a qualified customer service manager to your company, it's important to get your customer service job descriptions correct.

The Bureau of Labor Statistics does not have salary information for customer service managers. A sales manager, a position with comparable duties, earns $113,860 as a median salary, according to May 2015 data. Use this information as a starting point to prepare for the hiring process.

Customer Service Representative Job Description Template  

Customer Service Representative Job Description Template
Job Description Examples

Capable customer service representatives are important for any business wishing to improve relations with clients. These representatives are responsible for listening to customers' concerns, implementing solutions, providing information about products, updating customer accounts, and processing payments. They commonly work in call centers, banks, insurance agencies, credit agencies, and retail stores. Effective customer service job descriptions based on this information attract qualified candidates.

According to the most recent data from the Bureau of Labor Statistics, customer service representatives earn $31,720 as an annual median salary. Keep in mind that wages differ depending on location. Finding local wages for this position will help you include an accurate salary range on your job description.

Sales Representative Job Description Template  

Sales Representative Job Description Template
Job Description Examples

Sales representatives are responsible for selling merchandise for an organization. They greet customers, offer assistance, recommend relevant merchandise, answer questions, and demonstrate merchandise if possible. They also accept payments from customers. They typically stock shelves, mark price tags, prepare displays, and take inventory. Including accurate and relevant information in customer service job descriptions helps attract the most capable applicants.

The Bureau of Labor Statistics shows that sales representatives earn a median salary of $22,040 per year. It should be noted that salaries differ depending on location, but applicants can expect to make comparable wages. Once you have local wage information, you can include a more concrete salary range for applicants.

Shift Leader Job Description Template  

Shift Leader Job Description Template
Job Description Examples

Shift leaders have a supervisory role over sales representatives and cashiers. They utilize leadership skills to inspire employees to meet sales goals. Training and mentorship is often involved. Shift leaders are also responsible for ensuring quality control and safety measures are followed during each shift. Creating great customer service job descriptions will generate interest from the highest qualified applicants.

While the average salary for shift leaders is not available from the Bureau of Labor Statistics, it does show that retail sales workers earn $22,040 as a median annual salary. It also states that retail sales workers have the opportunity to advance to supervisory and managerial positions. Consider local wages for this position to get the most accurate information for your job description.

Technical Support Representative Job Description Template  

Technical Support Representative Job Description Template
Job Description Examples

Technical support representatives test, evaluate, and troubleshoot network systems for organizations using computer equipment or software. They answer questions and resolve concerns regarding computer problems. They typically provide guidance on how to use hardware and software. Writing effective customer service job descriptions will help you find the most qualified candidate to be a technical support representative.

The Bureau of Labor Statistics reports that technical support representatives earn an average yearly salary of $51,470, based on May 2015 data. Salaries differ depending on geography, work environment, and specializations. Consider your organization's needs and local wages. Knowing your local salary figures and hiring market could help your organization prepare to hire someone for this position.

Telemarketer Job Description Template  

Telemarketer Job Description Template
Job Description Examples

Your marketing team needs professionals who know how to spread the word about new products and services, whether they are working in-house on your own goods and services or working to provide your customers with all the support they need. Telemarketers play an important role in marketing teams, and having clear and consistent customer service job descriptions is the best way to get the right applicant for your organization.

Telemarketer wages can vary quite a bit by the exact industry sector, but the median national salary across all industries is $26,470. For a better idea about the specific wages in your area, it can help to research other listings that were posted recently. Having competitive and well-written job advertisements is the best way to attract the right telemarketer candidate to your company.

Telephone Sales Representative Job Description Template  

Telephone Sales Representative Job Description Template
Job Description Examples

Telephone sales representatives perform a vital role in practically any sales force by not only handling the processing of telephone orders, but also customer outreach and vital administrative support for your logistical organization. That makes attracting the right candidate for the position important, which is why writing detailed and specific customer service job descriptions should be your first priority when you start your search.

The BLS does not track salary data for telephone sales representative jobs on their own, but they do show that similar positions like telemarketers make a median annual wage of $26,470. To get a more accurate idea of the average wages in your area, researching other recent postings is key. That way, you will find the telephone sales representative you need to fill your team.

Customer Service Job Description Template  

Customer Service Job Description Template
Job Description Examples

Customer service representatives interact with clientele on behalf of an organization. They are responsible for resolving issues and responding to questions about products. They resolve billing complaints by issuing refunds, exchanging products, or adjusting bills. If you want a highly capable customer service representative to work for you, getting your customer service job descriptions right is crucial.

Customer service representatives earn a median salary of $31,720, according to the Bureau of Labor Statistics' data from May 2015. While this is a good starting point for understanding wages for this position, it's important to know local salary information. Including an accurate salary range in your job description will help you find the most qualified candidate.

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