When you’re interviewing an applicant for a job, he may ask a question like, “Has the company made any recent changes to improve its business practices and profitability”
An applicant may ask this question to find out whether the company is proactively working to ensure its continued success. He may have worked for a previous employer who didn’t stay on top of trends or profits, or he may have questions regarding your company’s ability to overcome any potential roadblocks.
Points to Emphasize
When you answer this question, you’ll want to assure the applicant that the company is always looking for ways to improve.
- Discuss recent changes the company has made and how they have had a positive impact.
- Mention any changes the company is planning to make in the near future.
- List any policies, practices or personnel in place that are dedicated to ensuring long-term profitability.
- Emphasize the company’s commitment to continued growth and self-assessment.
The most important message to send to the applicant in response to this question is that the company is dedicated to making improvements in order to succeed.
Mistakes You Should Avoid
To prepare the best answer, you’ll want to avoid these common pitfalls and mistakes:
- Don’t insist that the company will continue to function at its best without making changes as necessary.
- Don’t let the applicant know if you aren’t sure of specific changes. Answer as best you can.
- Avoid being vague in your answer, as this could signal to the applicant that you’re unconfident about changes.
- Be sure not to list anything that may make the applicant feel that the company’s employees aren’t valued, such as a reduction in staff.
Answering this question positively can go a long way to helping the applicant feel confident about the job, so you’ll want to avoid anything negative or mundane in your response.
A great answer to a question about improving practices or profitability is as follows:
We recently realized that the software we were using was quite outdated, which had caused a lot of unnecessary work for our staff. Just a few months ago we updated to a more sophisticated system that helps our employees streamline their work. We’re always looking for ways to improve and strive to be ever evolving in how we operate. We’re also working on producing a streamlined approach to communicating with our customers, which should help us fill orders more quickly for a faster turnaround.
An applicant who asks a question about improvements is probably a self-starter, so a positive answer can help the applicant see himself in the workplace.