Having an open dialogue between interviewer and interviewee is a great way to learn more about the candidate. Even though there is such a huge focus on the interviewer’s questions, sometimes you can learn more about the candidate through the questions they ask.
If they ask about how much customer or client interaction is involved in the position, it usually either means they especially like or dislike that responsibility and want to know how much it will be incorporated. This question opens the door to discuss the interviewee’s communication skills.
Points to Emphasize
The way you answer this question will affect their enthusiasm for the position. Because there are multiple things this question could mean, you should choose your words carefully.
Mistakes You Should Avoid
There are many mistakes interviewers can make which will scare the candidate away from the position. You should avoid these common pitfalls.
Your answer will be specific to the position’s specific aspects, but the following may serve as an example of a generic strong response.
This position does not focus on helping customers, but that will definitely be necessary at least a few times each day. We try to emphasize excellent customer service when it comes up specifically because it is not necessary. We try to go above and beyond when a client seeks out our help. Do you believe you have the communication skills necessary to fill that need