In asking this question, an interviewer is really asking how you advanced in your previous position. Those who advance or “change” in their jobs are usually productive workers. Therefore, it is important that you properly answer this question and show that you are a hard-working, dedicated employee.
Points to Emphasize
There are a few key points to emphasize in properly answering this question.
Keep in mind that you not only want to show that you have skills and abilities that allotted you certain duties and changes in your job, but that you also had the capacity to handle those changes.
Mistakes You Should Avoid
In properly answering this question, there are certain mistakes that you should try to avoid:
Make sure that the changes you mention, even if they are small ones, show you as a productive and progressive employee.
A great sample answer concerning changes in your job might sound like:
While working as a customer service agent at ABC Company I was given the additional duty of dressing the mannequins. I employed different themes and studied current trends to keep the looks fashionable. My manager loved my displays so much that she put me in charge of approving displays that my co-workers created. I would review their mannequins, and if there were any parts that needed to be changed I would work with them to get their displays up to par.
Utilize this question as a subtle means to talk about your applicable skills and aptitudes for the position by sharing how you advanced in previous ones.