During a job interview, the applicant may ask you a question like, “Do you have to deal with a significant amount of conflict in this job”
The applicant may be referring to conflict between employee and customer, especially if the job is in the service or sales industries. However, he is most likely making reference conflict that between one employee and another. In asking this question, there is a good chance that the applicant came from a previous position where he found himself immersed in office politics and contentious relations.
Points to Emphasize
When you answer this question, you’ll want to focus on the company’s willingness to mediate any potential conflicts as they arise.
Your answer to this question can reassure the applicant that his safety and value will be taken into account should an issue arise.
Mistakes You Should Avoid
You may not be prepared for this question if you haven’t thought of an answer ahead of time. To give the best response possible, avoid these common mistakes:
The applicant wants to make sure that he will be entering a peaceful and respectful environment, so you’ll want to avoid making him worry unnecessarily.
Below is an example of how to answer a question about the level of conflict within a job:
We pride ourselves on our commitment to providing a safe and peaceful work environment for our employees. We utilize human resources whenever necessary to mediate any inter-office conflict as it arises. We also work to support our employees when they are unduly verbally attacked by customers. We believe that a harmonious atmosphere is important to job satisfaction.
The applicant may ask this important question in an interview to learn more about the way the office is run.