If you are applying for a customer service position, you should be prepared for the hiring manager to ask you how you would define excellent customer service.
This question is used to separate employees who are genuinely passionate about the position from everybody else. The employer wants to know what your true philosophy is regarding dealing with customers and how you would respond to certain situations. Giving a basic definition of customer service will not be enough to impress anybody.
Points to Emphasize
Your attitude toward customer service can be based on the skills you have gained or the experiences you have gone through in past jobs.
Be prepared to give your definition of what customer service should entail before you go into the interview.
Mistakes You Should Avoid
It is easy to give an over-simplified answer to this question, so make sure to avoid the common mistakes that occur in retail-related interviews.
Being a people-person is a very important trait to have in the retail industry, so you want to convince the hiring manager that you are able to work with a number of different personality types to deliver the best service imaginable.
Your answer should reflect your true philosophy toward customer service and should go something like this:
Good customer service involves treating the customers with a friendly attitude. However, I believe excellent customer service means going above and beyond. It entails having a thorough knowledge of the store’s inventory in order to help customers make the best decision. I have worked with a number of customers over the years, and at my last job, I created numerous repeat customers by answering their questions efficiently and following up with all requests.
If an interviewer is asking you this, it means that customer service skills are vital to the success of the position. Make sure to emphasize all your qualities that would benefit you in the role and convince your potential employer that you would be an absolute hit with the customers.