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RE: Customer Service Team Leader, REF# 214, August 15, 2014
Dear Mr. Tendaji,
As my resume indicates, I possess more than 9 years of progressive experience in the Customer Service field. My professional history includes positions such as Customer Service Team Leader at Oracle Communications as well as Customer Service Team Leader at New Line Telecommunications .
Most recently, my responsibilities as Customer Service Team Leader at Viladexon Technologies match the qualifications you are seeking. As the Customer Service Team Leader, my responsibilities include coordinating workloads and supervising 4 teams, consisting of 32 Customer Service Representatives. I assisted in the successful completion of Viladexon Technologies cross-training program which allows me to work successfully in sales and service. My supervisor also relies on my ability to solve customer and employees issues in a timely and efficient manner.
Moreover, while my on-the-job experience has afforded me a well-rounded skill set, including first-rate communication and multi-tasking skills, I excel at:
- Client database operations
- Company Name applications
- Strict adherence to FCC regulations
Please review my attached resume for additional details regarding my expertise and career achievements. I will follow up to request an appointment to discuss how my experience and background meets your needs.
Thank you for your time and consideration.
Sincerely,
Madelynn Wilkinson
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